In the world of field service management, face-to-face service is mission-critical. In fact, it’s a leading competitive differentiator. When customers require in-person service for routine machine maintenance or to fix equipment, mobile workers bridge the divide between your company and your...
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Customers expect more, challenging companies to move from reactive customer service to elevating the entire customer experience. And with in-person service now seen as a competitive differentiator, companies who provide field service are seizing the opportunity to elevate their business and...
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At the Service Cloud Keynote during Dreamforce 2019, we welcomed a new age for service driven by the disparity between what customers want and the reality for most service organizations today. On one hand, according to the NewVoiceMedia, 86% of customers say a positive connection drives their...
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Today’s customer expects consistent, personalized experiences regardless of how they interact with you. As physical and digital worlds continue to blur, brands need to deliver more connected experiences that drive loyalty. Musical instruments company Fender, for example, created a...
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You’ve probably heard that, by 2020, customer experience will be a company’s primary differentiator. With the New Year around the corner, is your organization prepared for this new era?
Do you know how to deliver an exceptional experience to set yourself apart?
At Salesforce, we’ve been conducting...
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It’s official – we’re just a few weeks out from Cyber Week. As we get closer, I hope you feel prepared for the arrival of holiday shoppers. I’m personally excited to see how brands pull out all the stops to deliver the best experiences that create lasting relationships this holiday season.
If...
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There’s never been a more exciting time to be part of customer service and no better place to learn, network, and get inspired about all things related to customer experience than Dreamforce ‘19. (Join in the conversation using #DF19!) With less than one month to go, the entire Salesforce Service...
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Today, more and more businesses are adding customer success roles and departments in order to meet rising customer expectations. Customer experience is more important than ever, with 77% of all customers saying the experience a company provides is as important as its products and services....
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In the world of ecommerce, few things can top the excitement and anticipation of receiving a package on your doorstep. That was certainly the case in our house, as I recently surprised my daughters with a newly released Harry Potter Lego set. I ordered online and looked forward to its speedy...
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