360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 01, 2020 By Bill Patterson

70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?

According to Salesforce Snapshot Research, 70% of customers prefer on-site service over video. Today, as field service appointments increase, the need for safe, fast, and complete service delivery — the first time — becomes even more important... Read More

Future of Work, Customer Service, Service, Service Cloud

Jul 31, 2020 By Shonnah Hughes

Use Surveys To Understand Service Agent Wellness and Increase Productivity

Employee surveys help service managers understand call center and field service agents' feedback and inform business plans. Learn how... Read More

Future of Work, Customer Service, Leading Through Change, Service

Jul 27, 2020 By Allison Johnson Bryan

Transform Customer Relationships With the Service Trailblazer Community

At Salesforce, anyone can be a Trailblazer — customer service manager, business architect, administrator, developer, product marketer, or executive. Trailblazers are innovators, pioneers, and life-long learners who propel the future of technology and innovation. They inspire others with their... Read More

Customer Engagement, Customer Service, Service, Service Cloud, Customer Experience

Jul 22, 2020 By Amelia Guertin

3 Ways for Banks To Empower Customers and Communities

Whether or not you and your customers are ready, the largely debated unemployment compensation provided by the CARES Act will expire. Here are three ways to communicate with customers and potential customers... Read More

Customer Engagement, Customer Service, Financial Services, Service

Jul 21, 2020 By Mark Abramowitz

The Biggest Customer Service Trend of 2020? Phone Support

Customers demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well... Read More

Customer Engagement, Customer Service, Communications, Service, Service Cloud

Jul 17, 2020 By Gary Brandeleer

6 Training Must-Dos for Today’s Field Service Worker

Just hired a new class of field service workers to join your mobile workforce? One training early on won’t do it — especially when technological advancements and ever-rising customer expectations continue to push today’s field workers to do more... Read More

Future of Work, Customer Service, Service, Service Cloud

Jul 08, 2020 By Mark Abramowitz

Research Reveals New Customer Service Standards — Here’s What To Do About It

Salesforce has tracked changing customer expectations, every two weeks, by surveying 3,500 worldwide consumers during the pandemic. Here's how those insights pertain to U.S. service organizations... Read More

Customer Engagement, Customer Service, Service Cloud, Service

Jul 06, 2020 By Gary Brandeleer

Equip Your Mobile Workforce for Success in the Field

Set your mobile workers up w/ success before they head out into the field. Here are 6 tools to keep them connected, improve first-visit resolution, boost productivity, and more.... Read More

Digital Transformation, Customer Service, Customer Experience, Service, Service Cloud

Jun 23, 2020 By Jim Mitchell

It’s Game on for Service Delivery From Home for VIZIO

At VIZIO, the service mission is simple: help people. In fact, this promise is painted on every conference room wall where all agents can see it as they walk by. They know more than 70 million customers rely on them to make sure their VIZIO TVs and sound bars work.... Read More

Digital Transformation, Customer Service, Leading Through Change, Service, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?

Use Surveys To Understand Service Agent Wellness and Increase Productivity

Transform Customer Relationships With the Service Trailblazer Community

3 Ways for Banks To Empower Customers and Communities

The Biggest Customer Service Trend of 2020? Phone Support

6 Training Must-Dos for Today’s Field Service Worker

Research Reveals New Customer Service Standards — Here’s What To Do About It

Equip Your Mobile Workforce for Success in the Field

It’s Game on for Service Delivery From Home for VIZIO

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First