Sophia Le

Sophia Le is on the product marketing team at Salesforce and currently leads the charge around solutions marketing for Service Cloud. When she’s not geeking out on technology you can usually find her on the dance floor, at the skatepark, or in the wilderness. Connect with her on LinkedIn.

Dec 16, 2019 By Sophia Le

How to Launch a Messaging Program for Your Business

Today’s customers already use messaging apps to communicate with friends and family, with more than four billion monthly active users on the top three messaging apps: WhatsApp, WeChat, and Facebook Messenger. In business, they want the same level of connectivity on preferred channels to make... Read More

Customer Service, Apps, Customer Experience, Mobile

Oct 28, 2019 By Sophia Le

What Not to Miss at Dreamforce ‘19 for Service Leaders

There’s never been a more exciting time to be part of customer service and no better place to learn, network, and get inspired about all things related to customer experience than Dreamforce ‘19. (Join in the conversation using #DF19!) With less than one month to go, the entire Salesforce Service... Read More

Customer Service, Dreamforce, Events, Service, Service Cloud