360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 17, 2020 By Kris Lande

Innovation Through Change: Highlights From TrailheaDX ‘20

TrailheaDX — where Trailblazers from all over the world come together to see the latest innovations, learn new skills, connect with old and new friends, have fun, and give back — was virtual for 2020. Here are the higlights... Read More

Digital Transformation, IT, Salesforce Ohana, Innovation, Equality, Events, TrailheaDX

Jul 02, 2020 By Matt Jaffe

As Makeup Sales Decline, e.l.f. Cosmetics Thrives on Inclusivity

How can the beauty industry respond when people are working from home and wearing facemasks in public? To adapt to the shift in consumer behavior, e.l.f. Cosmetics doubled down on its ecommerce and digital transformation efforts to stay deeply engaged with its base.... Read More

Leading Through Change, Business as a Platform for Change, Commerce, Equality, Innovation, Ecosystem, Retail

Jun 24, 2020 By Julie Bordato

Bay Area Lab Builds Fast and Secure Way To Share COVID-19 Test Results

UC Berkeley's Innovative Genomics Institute (IGI) is using Salesforce products to deliver faster COVID-19 test results. With labs facing major backlogs, it can take weeks for patients to get results. Now, Berkeley is running tests and providing critical results within 24 hours – all for free. ... Read More

Digital Transformation, Sales, Sales Cloud, Healthcare & Life Sciences, Innovation, Leading Through Change

May 29, 2020 By Noelle Bloomfield

Preview Summer ’20 Release Products and Features Today

During this unprecedented time, Salesforce continues to innovate to deliver new solutions for your businesses. The Summer ’20 release includes our new Work.com technology, with products like Workplace Command Center, available on June 1, which helps you assess return-to-work readiness from a single... Read More

Digital Transformation, IT, Seasonal Release, Innovation

Mar 03, 2020 By Jenny Sacks

How to Embed Customer Listening in Your Business

This post is part of a regular series called 360 Perspectives, featuring customers, partners, and experts unraveling the complexities of what it takes to change mindsets, connect silos, and put the customer at the center of their business. How well do you think you know your customers? Some of... Read More

360 Perspectives, Customer Engagement, CEO, Customer Experience, Innovation

Feb 18, 2020 By Noelle Bloomfield

Spring ‘20 Is Live: See What’s New

We’re happy to announce Spring ’20 is now available to customers globally! Now, you can improve your company’s management of greenhouse gas emissions with our newly announced Sustainability Cloud, maximize your email campaigns with Marketing Audience Studio: Identity, and gain meaningful insights... Read More

IT, Marketing, Sales, Seasonal Release, Innovation

Jan 03, 2020 By Noelle Bloomfield

Spring Has Sprung! Preview the Spring '20 Release Today

Ready for spring? So are we! Preview the newest products and features coming in the Spring '20 Release today! The Spring ’20 Release will be globally available on February 17, 2020. With today’s preview, you can get a hands-on look at the latest features. See how to gain new insights on your... Read More

IT, Innovation, Seasonal Release

Dec 30, 2019 By Jennifer Sacks

How Salesforce Drives Customer-Led Innovation at Scale

I’m often asked, “What’s the difference between a fact and an insight?” While facts are specific pieces of information, they don’t necessarily tell you how to solve a problem or how to move forward on a great idea. Insights use data to act on facts, creating solutions that make ideas a reality. So,... Read More

Customer Experience, Customer Success, Best Practices, IT, Innovation, Platform

Dec 10, 2019 By Mark Abramowitz

4 Ways Service Organizations Can Become Human-Centric

At the Service Cloud Keynote during Dreamforce 2019, we welcomed a new age for service driven by the disparity between what customers want and the reality for most service organizations today. On one hand, according to the NewVoiceMedia, 86% of customers say a positive connection drives their... Read More

Customer Service, Customer Experience, Dreamforce, Digital Transformation, Innovation, Personalization, Service Cloud

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360 PERSPECTIVES

How To Connect Silos
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Innovation Through Change: Highlights From TrailheaDX ‘20

As Makeup Sales Decline, e.l.f. Cosmetics Thrives on Inclusivity

Bay Area Lab Builds Fast and Secure Way To Share COVID-19 Test Results

Preview Summer ’20 Release Products and Features Today

How to Embed Customer Listening in Your Business

Spring ‘20 Is Live: See What’s New

Spring Has Sprung! Preview the Spring '20 Release Today

How Salesforce Drives Customer-Led Innovation at Scale

4 Ways Service Organizations Can Become Human-Centric

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How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First