Your last Employee of the Month award went to a customer service rep who spent hours looking through call logs and scribbled notes to reconstruct a case history. Then she stayed late to do Web searches and email colleagues for answers. Finally she was able to cobble together a resolution at the...
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The following is a guest post by Bianca Buckridee, Assistant Vice President, Social Media Engagement at SunTrust
The client story I talked about in my Revolution YouTube interview with Brian Solis – the one about the mother who was unaware that her teenager was tweeting – is just...
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