DIGITAL BANKING

Help Customers Navigate
Financial Uncertainty

Remain a source of support and trusted advice with these
guiding principles.

Sep 18, 2019 By Will Breetz

Introducing New Einstein Search – Increasing Productivity With AI for Every Customer

If you’re one of the 4.5 billion people connected to the internet today, you use a search engine to find, purchase, or learn about pretty much anything that comes to mind. Consumer search engines provide a seamless way for us to make sense of our complex world. And consumers are used to a search... Read More

Artificial Intelligence, Customer Service, Einstein, Marketing, Sales

Sep 12, 2019 By Holly Ha

Deliver Impactful and Proactive Field Service With Innovation

You can’t avoid it. It’s top of mind for every business: adapt or be left behind. Not every company welcomes this new digital era with open arms. With technology continually changing, it can be intimidating for established businesses to change systems and processes they’ve spent years fine-tuning.... Read More

Customer Service, Service Cloud

Sep 11, 2019 By Gavin Austin

How Einstein Case Classification Will Change Your World

Einstein Case Classification is about to change the way you do business and experience customer service. It may sound strange that something related to service — namely, cases in Salesforce — may change your world, but it’s going to happen sooner than you think. What is Einstein case... Read More

Customer Experience, Customer Service, Artificial Intelligence, Einstein, Innovation, Service Cloud

Photo of a man with a laptop in conversation with a bot

Sep 10, 2019 By Gavin Austin

An Important Thing to Know About Chatbots

You’ve probably heard about chatbots. Lately, there’s been a lot of hype about how bots are transforming customer service and changing how businesses engage with customers. When Gartner forecasts that, “By 2020, the average person will have more conversations with bots than with their spouse,”... Read More

Customer Service, Artificial Intelligence, Einstein, Service Cloud

Sep 04, 2019 By Matthew Cameron

Four Ways Banks Can Transform Service Engagement

Today’s banking consumers live in a digital-first world, and this is especially true when it comes to their expectations of customer service. After all, 81% of customers attempt self-service before seeking further support. Perhaps they’ve lost their bank card or want to order new checks. Or they... Read More

Customer Service, Customer Experience, CRM, Financial Services, Financial Services Cloud

Photograph of three people on a park bench

Aug 30, 2019 By Mark Abramowitz

Salesforce Service Cloud Named an August 2019 Gartner Peer Insights Customers’ Choice for CRM Customer Engagement Center

The Service Cloud team is excited to announce that Salesforce has been recognized as an August 2019 Gartner Peer Insights Customers’ Choice for CRM Customer Engagement Center. According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified... Read More

Customer Service, Service Cloud

Aug 29, 2019 By Ron Pereira

Empowering Your Service Organization With Customer 360

In our previous post on Achieving a Unified View of your Customer, we discussed the role of digital transformation in moving towards customer centricity, which ultimately requires a single unified view of the customer. Yet, achieving that 360-degree view of the customer is no easy feat. Salesforce... Read More

Customer Experience, Customer Service, CRM, Data Management

Aug 24, 2019 By Ron Pereira

Our Guides for Connecting Commerce, Marketing, and Service

Listening to our community has taken us on the path of continuous and integrated customer experiences through Salesforce Customer 360, which will be generally available later this year. Along that journey, we’ve learned how to provide solutions for the challenges of today’s world and stress the... Read More

Commerce, Customer Experience, CRM, Data Management, Customer Service, Marketing

Aug 04, 2019 By Mathew Sweezey

Key Chatbot Statistics to Know in 2019

The odds are you’ve engaged with a chatbot in the past seven days — even if you didn’t know it. As more businesses tap into a multitude of chatbot applications and artificial intelligence (AI), usage is on the rise. Signs of chatbot growth are everywhere. In 2019, Google boasted they have 1... Read More

Artificial Intelligence, Customer Service, Research, Industry Report

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

Salesforce.com

Help Customers Navigate
Financial Uncertainty

Introducing New Einstein Search – Increasing Productivity With AI for Every Customer

Deliver Impactful and Proactive Field Service With Innovation

How Einstein Case Classification Will Change Your World

An Important Thing to Know About Chatbots

Four Ways Banks Can Transform Service Engagement

Salesforce Service Cloud Named an August 2019 Gartner Peer Insights Customers’ Choice for CRM Customer Engagement Center

Empowering Your Service Organization With Customer 360

Our Guides for Connecting Commerce, Marketing, and Service

Key Chatbot Statistics to Know in 2019

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

This Strategy Helped Mascoma Bank Process 1000+ PPP Applications in 13 Days

Why a Simple Chatbot Adjustment Doubled CSAT Scores for Sun Basket

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Help Customers Navigate Financial Uncertainty

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

This Strategy Helped Mascoma Bank Process 1000+ PPP Applications in 13 Days

Why a Simple Chatbot Adjustment Doubled CSAT Scores for Sun Basket

Americas

Europe, Middle East, and Africa

Asia Pacific

Help Customers Navigate
Financial Uncertainty