Sep 09, 2020 By John Carney

Do You Know Your Customer? 5 Questions for Communications Service Providers

21% of customers say their satisfaction with communications service providers (CSPs) would increase if they received personalized interactions. CSPs have a wealth of customer data. It should be easy to deliver on expectations, right?... Read More

Artificial Intelligence, IT, Communications, Data Management, Analytics

Sep 03, 2020 By Kathy Baxter

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Getting AI right is difficult, but more important than ever. Little will change until companies commit to creating and implementing AI responsibly and ethically. Learn how industry leaders are doing it... Read More

Artificial Intelligence, IT, Einstein

Aug 21, 2020 By Gail Moody-Byrd

AI Is Keeping Supply Chains Running Throughout the Pandemic

Gail Moody-Byrd is Chief Marketing Officer and John Kalil is Chief Customer Officer at Noodle.ai, an enterprise artificial intelligence company and a Salesforce customer. This blog captures a recent conversation between Gail, John, and Salesforce. Did you know that demand and inventory planners of... Read More

Artificial Intelligence, Marketing, Marketing Cloud, Leading Through Change, Pardot

Learn AI With Salesforce: Skill Up on Building a Smarter Business

Aug 05, 2020 By Marco Casalaina

AI Is Helping Teams Right Now: Being More Responsive Is Just the Beginning

AI is supporting businesses and driving growth in many ways. Creating intelligent experiences that empower both businesses and customers is critical during this time. Here are 6 ways AI can help your organization today... Read More

Artificial Intelligence, IT, Einstein

Jul 10, 2020 By Felisa Palagi

A Smarter Way To Predict Cash Flow Led This Company To Adopt AI

Here's how one Salesforce customer relies on Einstein Prediction Builder to predict late payments, and help their business and customers take important steps towards recovery.... Read More

Artificial Intelligence, IT, Einstein, Customer Experience, Leading Through Change

May 28, 2020 By Samantha Philip

How to Use Chatbots to Deal With Surges in Case Volume

This article is contributed by meal delivery service Sun Basket, a San Francisco-based Salesforce customer using Service Cloud, Digital Engagement, and Einstein Bots. People are staying home and avoiding grocery stores. Frontline workers are taking on demanding schedules. As everyone does their... Read More

Artificial Intelligence, Customer Service, IT, Einstein, Service Cloud, Marketing Automation, Leading Through Change

May 12, 2020 By Patrick Beyries

How to Quickly Manage More Customer Service Cases With Automation

During times of increased contact volume, no one wants to be left on hold for more than a few minutes. One way to help customer support agents assist as many customers as possible is to automate routine tasks and processes. Automation frees up agents’ time to focus completely on the customer and... Read More

Artificial Intelligence, Customer Service, Leading Through Change, Service Cloud, Service

May 07, 2020 By Veda Kumarjiguda

How Artificial Intelligence Can Build Empathy in Your Communications

The current crisis is provoking many conversations around content, brand voice, and frequency of messaging for marketers. According to Litmus, only a quarter of email marketers feel confident they have a solid communication plan right now. These are the three questions front of mind when... Read More

Artificial Intelligence, Marketing, Leading Through Change, Marketing Cloud

Apr 03, 2020 By Sarah Aerni

How to Adjust Your AI Strategy to Address Volatility in a Time of Crisis

In the face of COVID-19, we’ve changed how we interact with friends, families, colleagues — and businesses. As our behavior has shifted, so has the data connected with it. Now your models may be producing atypical results. Businesses now face a shared challenge: how do you predict the... Read More

Artificial Intelligence, Leading Through Change

Salesforce.com

Artificial Intelligence

How The Future of AI Will Impact Business

Do You Know Your Customer? 5 Questions for Communications Service Providers

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

AI Is Keeping Supply Chains Running Throughout the Pandemic

AI Is Helping Teams Right Now: Being More Responsive Is Just the Beginning

A Smarter Way To Predict Cash Flow Led This Company To Adopt AI

How to Use Chatbots to Deal With Surges in Case Volume

How to Quickly Manage More Customer Service Cases With Automation

How Artificial Intelligence Can Build Empathy in Your Communications

How to Adjust Your AI Strategy to Address Volatility in a Time of Crisis

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