360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 07, 2020 By Kelcy Joynt

Where to Find Salesforce at Mobile World Congress Barcelona

Join us at MWC Barcelona on February 24-27, 2020, to dive into the latest innovations in technology and learn how our intelligent mobile solutions can help your business keep up. You can find us in the Salesforce Networking Garden in GG2. Here are four reasons why you should swing by and say... Read More

Salesforce Ohana, Communications, Artificial Intelligence, Customer Experience, Mobile, Events

Jan 29, 2020 By Yaron Dror

The Key to Maximizing ROI in Field Service: Optimal Workforce Field Scheduling and Dispatch

As in-person field service increasingly becomes a competitive differentiator, every moment and every interaction represents an investment in your customers and – in many cases – their assets. Operational labor to schedule, dispatch, and manage the work and mobile workforce add to that investment.... Read More

Digital Transformation, Customer Service, Service Cloud, Customer Experience, Mobile, Service

Jan 18, 2020 By Gary Brandeleer

How to Improve Field Service Scheduling and Planning

For decades, whiteboards were one of the most useful tools in field service scheduling and planning. Dispatchers manually mapped schedules based on input from staffing managers and identified an available field worker with little-to-no-visibility into the full mobile workforce. Unfortunately, this... Read More

Customer Service, Service Cloud, Customer Experience, Mobile, Omni-channel

Digital transformation for field service

Jan 07, 2020 By Gary Brandeleer

Why Field Service Must Invest in Digital Transformation

We’re at a defining moment for field service management — invest in digital transformation or risk getting left behind. Sketching calendars on whiteboards, managing schedules on spreadsheets, and sending mobile workers into the field with clipboards and mounds of paper forms means we’re not giving... Read More

Customer Experience, Customer Service, Digital Transformation, Mobile, Service Cloud

Dec 16, 2019 By Sophia Le

How to Launch a Messaging Program for Your Business

Today’s customers already use messaging apps to communicate with friends and family, with more than four billion monthly active users on the top three messaging apps: WhatsApp, WeChat, and Facebook Messenger. In business, they want the same level of connectivity on preferred channels to make... Read More

Customer Service, Apps, Customer Experience, Mobile

Dec 13, 2019 By Gary Brandeleer

Mobile Workers Represent Your Brand: Here’s How to Empower Them

In the world of field service management, face-to-face service is mission-critical. In fact, it’s a leading competitive differentiator. When customers require in-person service for routine machine maintenance or to fix equipment, mobile workers bridge the divide between your company and your... Read More

Customer Service, Service Cloud, Mobile, Customer Experience

Oct 22, 2019 By Nicole Teixeira

Launching Soon in the Salesforce Events App: Interactive Maps

There's no better way to get ready for Dreamforce than by downloading the Salesforce Events App (Download Now). Start to familiarize yourself with this year's updates to make your onsite Dreamforce experience better than ever. We've improved the app with new tools to help you navigate your journey,... Read More

Salesforce Ohana, Apps, Mobile, Dreamforce, Events

Oct 14, 2019 By Noelle Bloomfield

Winter ‘20 Is Here: Check Out What's Now Available

We are happy to announce the Winter '20 Release is now available to customers globally! This means you can now experience the full potential of Manufacturing Cloud and Consumer Goods Cloud. Take Salesforce on-the-go with a brand new Salesforce mobile app, get a unified view of customers with... Read More

IT, Seasonal Release, Mobile, Manufacturing, Consumer Goods

Oct 03, 2019 By Veda Kumarjiguda

Push Notifications and In-App Messaging Best Practices

You receive them often — the push notifications when you get a match on a dating app or when there’s breaking news, they remind you to check your status or to look at something again. They appear on your locked screen, even though you aren’t engaged with any apps at the moment. Push notifications... Read More

Apps, B2C Marketing, Best Practices, Digital Marketing, Marketing, Mobile

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Where to Find Salesforce at Mobile World Congress Barcelona

The Key to Maximizing ROI in Field Service: Optimal Workforce Field Scheduling and Dispatch

How to Improve Field Service Scheduling and Planning

Why Field Service Must Invest in Digital Transformation

How to Launch a Messaging Program for Your Business

Mobile Workers Represent Your Brand: Here’s How to Empower Them

Launching Soon in the Salesforce Events App: Interactive Maps

Winter ‘20 Is Here: Check Out What's Now Available

Push Notifications and In-App Messaging Best Practices

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First