Customers demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well...
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Salesforce has tracked changing customer expectations, every two weeks, by surveying 3,500 worldwide consumers during the pandemic. Here's how those insights pertain to U.S. service organizations...
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Customers are visiting FAQ pages more frequently, signing into customer portals regularly, and reaching out across all channels for help in navigating the uncertainty during the coronavirus pandemic. As your team works day in and day out to make your customers feel supported and cared for, your...
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At the Service Cloud Keynote during Dreamforce 2019, we welcomed a new age for service driven by the disparity between what customers want and the reality for most service organizations today. On one hand, according to the NewVoiceMedia, 86% of customers say a positive connection drives their...
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The Service Cloud team is excited to announce that Salesforce has been recognized as an August 2019 Gartner Peer Insights Customers’ Choice for CRM Customer Engagement Center.
According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified...
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Every year we experience an event that has the potential to become a seminal moment in our professional or personal lives. It might help us to replace a bad habit with a good one. Apply a new skill. Take inspiration from an insight or conversation to confront a problem in a new way. At this year’s...
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