Our mission is to ensure Field Service Lightning (FSL) customers are wildly successful in maximizing their business benefit throughout their Field Service digital transformation. Each customer has unique needs, varying business processes, and different expected outcomes. Consequently, it is...
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As part of our three-part #AdminMasterSeries, we caught up with Salesforce Super User Claus Pedersen to learn how he improved sales’ processes and became a CRM boss.
During our conversation, we discussed stakeholder engagement, Trailhead, and how Accelerators kicked off his Salesforce adventure.
...
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Did you know that 84% of customers say that the experience a brand provides is just as important as its products? (That’s up from 80% in last year’s survey.) However, 51% say that companies fall short of their expectations. Customer service is a big part of a customer’s perception of a brand, and...
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This is the next installment in a series of blog posts on frequent use cases that span the shopper journey across commerce, marketing, and service. It will cover industry best practices, as well as how to’s around setting up these journeys with Salesforce. Check back for additional posts around...
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I am thrilled to announce Salesforce has been named a leader in The Forrester Wave for Digital Experience Platforms 2019. Forrester Wave evaluates DXP providers’ current offerings, strategy, and market presence. We are honored that we received the highest scores in product strategy.
We owe our...
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We’ve all had a bad customer service experience that is seared in our memory. In some cases, shoppers will even leave the brand doing business with that company if the service is subpar — in fact, 57% of customers have stopped buying from a company because a competitor provided a better experience....
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For the last 20 years, customer success managers (CSMs) have worked hand in hand with our customers. They are trusted advisors with experience and experts knowledgable in best practices working with the Salesforce Customer 360 Platform. They live and breathe customer success — it’s one of our core...
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We look back at Connections '19 with a smile. That went by fast! After months of anticipation, Connections '19 came and went in a flash. It was three days packed with keynotes, sessions, hands-on training, inspirational discussions with some of the world's biggest Trailblazers, and much more....
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Now that customers engage directly with your company on more and more channels, the position of customer service has elevated from "cost center" to marketing tool, competitive differentiator, and linchpin in the quest for exceptional customer experience.
It's no wonder customer service is...
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