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Ella Marks
Ella Marks is a customer success champion and marketer for the Customer Success Group. She's focused on sharing the resources, products, and services Salesforce offers to ensure customer success for all. Connect with her on twitter or Linkedin!
For the last 20 years, customer success managers (CSMs) have worked hand in hand with our customers. They are trusted advisors with experience and experts knowledgable in best practices working with the Salesforce Customer 360 Platform. They live and breathe customer success — it’s one of our core...
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In the Fourth Industrial Revolution, your customers are more connected than ever. And it’s become more of a challenge for businesses to meet customer expectations. To create memorable customer experiences, you need to exceed expectations — be proactive, anticipate needs, and provide engaging...
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Salesforce Architects work directly with customers who're looking to transform their business either by modernizing business processes, implementing solutions faster, or improving the user experience. At every point of the business, they’re helping customers become Trailblazers.
Architects help...
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Salesforce architects work directly with customers looking to change their business — to modernize business processes, implement solutions faster, and improve user experience. From every point of the business, they’re helping customers become Trailblazers. Architects help customers launch strong...
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Salesforce architects work directly with customers looking to change their business — to modernize business processes, implement solutions faster, and improve user experience. From every point of the business, they’re helping customers become Trailblazers. Architects help customers launch strong...
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The Salesforce Certified Technical Architect credential is the pinnacle certification for those who demonstrate the knowledge, skills, and capabilities to design and build high-performance technical solutions on the Salesforce Lightning Platform across all areas of domain expertise. Salesforce has...
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Dive headfirst into the new year armed with five ways to transform your business with Success Cloud. Every single Salesforce customer, everywhere in the world, is part of our Success Cloud Ohana, and we're really excited to help blaze new trails, foster excellence in adoption, and drive incredible...
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Picture this: it’s 1am and you’re wide awake, so full of excitement about a new technology your company is implementing that you can’t sleep the night before the launch. You know the technology has the potential to transform your business.
Yet when you present the new technology to the team, their...
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