Jun 28, 2019 By Ella Marks

What Customer Success Means to a Salesforce CSM

For the last 20 years, customer success managers (CSMs) have worked hand in hand with our customers. They are trusted advisors with experience and experts knowledgable in best practices working with the Salesforce Customer 360 Platform. They live and breathe customer success — it’s one of our core... Read More

Customer Success, Customer Service

Mar 05, 2019 By Ella Marks

Three Tips to Delivering Personalized Customer Experiences

In the Fourth Industrial Revolution, your customers are more connected than ever. And it’s become more of a challenge for businesses to meet customer expectations. To create memorable customer experiences, you need to exceed expectations — be proactive, anticipate needs, and provide engaging... Read More

Customer Success, Customer Service

May 08, 2018 By Ella Marks

6 Tips for Project Success — from Salesforce Architects

Salesforce Architects work directly with customers who're looking to transform their business either by modernizing business processes, implementing solutions faster, or improving the user experience. At every point of the business, they’re helping customers become Trailblazers. Architects help... Read More

Customer Success, Best Practices, Customer Experience

Apr 16, 2018 By Ella Marks

An Exclusive Q&A with a Salesforce Architect: What "Salesforce Strong" Means to Brittany Carey

Salesforce architects work directly with customers looking to change their business — to modernize business processes, implement solutions faster, and improve user experience. From every point of the business, they’re helping customers become Trailblazers. Architects help customers launch strong... Read More

Careers, Customer Success, IT

Apr 04, 2018 By Ella Marks

An Exclusive Q&A with a Salesforce Architect: What "Salesforce Strong" Means to Thaddeus Ward

Salesforce architects work directly with customers looking to change their business — to modernize business processes, implement solutions faster, and improve user experience. From every point of the business, they’re helping customers become Trailblazers. Architects help customers launch strong... Read More

Customer Success, Careers, IT

Mar 14, 2018 By Ella Marks

An Exclusive Q&A with a Salesforce Architect: What "Salesforce Strong" Means to Cynthia Qiao

The Salesforce Certified Technical Architect credential is the pinnacle certification for those who demonstrate the knowledge, skills, and capabilities to design and build high-performance technical solutions on the Salesforce Lightning Platform across all areas of domain expertise. Salesforce has... Read More

Careers, Customer Success, IT

Jan 08, 2018 By Ella Marks

5 Top Tips to Transform Your Business in 2018

Dive headfirst into the new year armed with five ways to transform your business with Success Cloud. Every single Salesforce customer, everywhere in the world, is part of our Success Cloud Ohana, and we're really excited to help blaze new trails, foster excellence in adoption, and drive incredible... Read More

Customer Success

Dec 19, 2017 By Ella Marks

How to Get Your Company Excited About New Technology

Picture this: it’s 1am and you’re wide awake, so full of excitement about a new technology your company is implementing that you can’t sleep the night before the launch. You know the technology has the potential to transform your business. Yet when you present the new technology to the team, their... Read More

IT, Customer Success

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Europe, Middle East, and Africa

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Salesforce.com

Ella Marks

What Customer Success Means to a Salesforce CSM

Three Tips to Delivering Personalized Customer Experiences

6 Tips for Project Success — from Salesforce Architects

An Exclusive Q&A with a Salesforce Architect: What "Salesforce Strong" Means to Brittany Carey

An Exclusive Q&A with a Salesforce Architect: What "Salesforce Strong" Means to Thaddeus Ward

An Exclusive Q&A with a Salesforce Architect: What "Salesforce Strong" Means to Cynthia Qiao

5 Top Tips to Transform Your Business in 2018

How to Get Your Company Excited About New Technology

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Related Blog Posts

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific