360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 17, 2020 By Andrew Albert

5 Things Salesforce Partners Do To Stay Innovative

Successful partners aren’t building applications on their own — they rely on the AppExchange partner program. Here are the five things they do to ensure they build and launch top quality apps... Read More

Digital Transformation, IT, AppExchange, High Tech, Apps, Partners

Feb 14, 2020 By Philip Cooper

How to Make Sure Your Data Is AI-Ready

You’ve identified and qualified the right use cases. You have the infrastructure, tools, and people ready to execute on the build and deploy phases of your artificial intelligence (AI) project. You’re in great shape. But what now? We know navigating the AI space isn’t easy, but we have a recipe for... Read More

Einstein, High Tech, IT

Sep 18, 2019 By Robert Lorenzen

PagerDuty CFO Shares Why Finance Teams Must Become Customer First

The customer experience has long been an important, contributing factor to a company’s success. But now an organization’s entire structure and emphasis are transforming based on the importance of the customer. It’s no longer all about just selling products — it’s all about the customer and building... Read More

Customer Experience, Digital Transformation, High Tech, Sales

Jul 26, 2019 By Antonio Figueiredo

Why You Should Leverage the Combined Power of Blockchain and IoT

We get excited about technologies like automation, artificial intelligence (AI), and the Internet of Things (IoT), but the reality is billions of transactions happen across systems that are still not well integrated. The saga of silos continues. If you’re using AI within your organization, you may... Read More

IT, IoT, High Tech, Innovation

Jul 21, 2019 By Muriel Molloy

How I Went From Service Manager to Salesforce Evangelist

As part of our three-part #AdminMasterSeries, we caught up with Salesforce Super User Claus Pedersen to learn how he improved sales’ processes and became a CRM boss. During our conversation, we discussed stakeholder engagement, Trailhead, and how Accelerators kicked off his Salesforce adventure. ... Read More

Careers, Customer Service, High Tech, Trailblazer Story

May 23, 2019 By Antonio Figueiredo

What Is Blockchain Technology and Why Does It Matter?

Blockchain is a technology that promises to fundamentally change how we share information, buy and sell things, and verify the authenticity of information we rely on every single day — from what we eat to who we say we are. And because it can facilitate all of this in secure, efficient, and... Read More

High Tech, Innovation, Leadership Insights, Platform, IT, Thought Leadership, TrailheaDX

Sep 14, 2018 By Jeff Elder

They Came in Suits and They Came in Sneakers – An Inspiring Evening With the Cloud 100

Some guests came to the Cloud 100 dinner Wednesday night in suits, and some came in sneakers. A few wore both. This annual event brings together people from all sectors of the tech industries -- from small startups to established companies. The third annual event, which recognizes the top... Read More

Cloud, Events, High Tech, News

Sep 05, 2018 By Jeff Elder

Find the Shared Pain — Tips for Tailoring Your Product Strategy to Different Industry Markets

Jujhar Singh, Executive Vice President and General Manager for Salesforce's Industries, oversees solutions across multiple industries here at Salesforce. While some executives dive deeper and deeper into one single pool, Singh dives deeply into one pool, then another, and another. Every... Read More

Strategy, Innovation, High Tech, IT