Eighty-four percent of customers say being treated like a person, not a number, is very important to winning their business according to the State of the Connected Customer. So how do you balance the customer's need to feel like an individual with your need to increase your service agent's speed...
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Your customer service agents are just as responsible for the integrity of your brand as your marketers, and just as critical to customer retention as your sales team. When your products aren’t operating as you planned and things really hit the fan, your support team is the first line of defense...
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Dan Waldschmidt preaches service, not selling.
If you think success in sales comes down to
the product or ideas you offer, you’re wrong.That’s according to Dan Waldschmidt, Managing Partner at Waldschmidt Partners. The speaker
and author says the only thing you are really selling is the...
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The rise of digital technology is disrupting the traditional contact center. The exponential growth in connected devices, as well as social media and apps, is fundamentally changing how people engage with brands. This creates a stark challenge that your business is probably already grappling with:...
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Automation needs to be your new best friend if it’s not already. There are so many business processes and tasks that can easily be automated, and the bang for your buck can be huge for small and medium businesses (SMBs).
Get started with these five things you can automate from Salesforce Essentials...
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We’ve all had horrible customer service experiences. You know what we’re talking about — it’s that feeling when you hang up the phone and shake your head, wondering why companies just can’t get it right. And if the service is bad enough, you may instantly decide to never do business with them...
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What is a chatbot? That’s an important question because whether we realize it or not, the technology is steadily becoming a bigger part of our daily lives — so much so, in fact — that Gartner predicts that by 2020, the average person will have more conversations with chatbots than with their...
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Editor's note: This is among our most popular articles, so we’ve recently updated to keep things fresh.
There’s one thing all successful businesses have in common. They know that without incredible customer service, the quality of their offerings means nothing. They go the extra mile to make...
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It’s no longer enough to have the best product or the lowest price. In today’s ultra-competitive market, it’s vital to excel at customer care to attract and retain customers.
Customers now have greater choice and because of that, significantly higher expectations of the companies they deal with....
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