Jul 19, 2019
By
Mihir Panchal
Did you know that 84% of customers say that the experience a brand provides is just as important as its products? (That’s up from 80% in last year’s survey.) However, 51% say that companies fall short of their expectations. Customer service is a big part of a customer’s perception of a brand, and...
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Commerce,
Commerce Cloud,
Customer Service,
Customer Success,
Service Cloud
