Sep 11, 2019 By Christa Matukaitis

Order Cancel: How to Empower Your Call Center to Manage Those Online “Oops” Moments

We have all been there as online shoppers: you hit the final “Place Order” button and suddenly think, “Did I order the blue or the green?”, “I should have gotten the small,” or worse yet, “That really wasn’t in my budget this month.” When shoppers have these thoughts and dial your call center in a... Read More

Commerce, Commerce Cloud

Jul 16, 2019 By Christa Matukaitis

How to Provide High-Touch Service With “Order on Behalf Of” Capability

This is the next installment in a series of blog posts on frequent use cases that span the shopper journey across commerce, marketing, and service. It will cover industry best practices, as well as how to’s around setting up these journeys with Salesforce. Check back for additional posts around... Read More

B2B Commerce, Commerce, Commerce Cloud, Customer Service, Retail, Service Cloud

Aug 29, 2017 By Christa Matukaitis

Holiday Readiness: Best Practices for Buy Online/Pickup in Store

In theory, it sounds simple. Your customers place an order online, but prefer to pick it up in a local store rather than wait and pay for delivery. The reality, though, is that buy online/pickup in store (BOPIS) is often fraught with challenges. However challenging it might be, retailers must get BOPIS right during the holiday season.... Read More

Commerce, Unified Commerce

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Christa Matukaitis

Order Cancel: How to Empower Your Call Center to Manage Those Online “Oops” Moments

How to Provide High-Touch Service With “Order on Behalf Of” Capability

Holiday Readiness: Best Practices for Buy Online/Pickup in Store

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Order Cancel: How to Empower Your Call Center to Manage Those Online “Oops” Moments

How to Provide High-Touch Service With “Order on Behalf Of” Capability

Holiday Readiness: Best Practices for Buy Online/Pickup in Store

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Related Blog Posts

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific