Sep 18, 2019 By Will Breetz

Introducing New Einstein Search – Increasing Productivity With AI for Every Customer

If you’re one of the 4.5 billion people connected to the internet today, you use a search engine to find, purchase, or learn about pretty much anything that comes to mind. Consumer search engines provide a seamless way for us to make sense of our complex world. And consumers are used to a search... Read More

Artificial Intelligence, Customer Service, Einstein, Marketing, Sales

Sep 11, 2019 By Gavin Austin

How Einstein Case Classification Will Change Your World

Einstein Case Classification is about to change the way you do business and experience customer service. It may sound strange that something related to service — namely, cases in Salesforce — may change your world, but it’s going to happen sooner than you think. What is Einstein case... Read More

Customer Experience, Customer Service, Artificial Intelligence, Einstein, Innovation, Service Cloud

Photo of a man with a laptop in conversation with a bot

Sep 10, 2019 By Gavin Austin

An Important Thing to Know About Chatbots

You’ve probably heard about chatbots. Lately, there’s been a lot of hype about how bots are transforming customer service and changing how businesses engage with customers. When Gartner forecasts that, “By 2020, the average person will have more conversations with bots than with their spouse,”... Read More

Customer Service, Artificial Intelligence, Einstein, Service Cloud

Sep 05, 2019 By Andy Simmons

How to Accelerate Your Advertising With Artificial Intelligence

The Fourth Industrial Revolution has brought many innovative new technologies, and one of the most exciting is artificial intelligence (AI). In just the last decade or two, AI has evolved to become very sophisticated and has been adopted by leading companies in a variety of industries. For... Read More

Artificial Intelligence, Digital Advertising, Marketing, Marketing Cloud, Research

Aug 29, 2019 By Kelly Miller

The Evolution of AI: How Marketers Can Use AI to Drive Marketing ROI

We are in the midst of transformation. More and more, today’s customers expect seamless, personalized, predictive journeys. Today, 64% of customers now expect tailored engagement based on past interactions, and 62% of customers expect companies to adapt based on their actions and behavior.... Read More

Artificial Intelligence, Marketing, Marketing Cloud, Marketing Personalization, Customer Experience

Aug 19, 2019 By Chris Jacob

Why Marketers Need to Build Great Customer Experiences With AI

Customer expectations are higher than ever, and personalization has become the new normal in marketing communications. But how can brands execute detailed personalization on a large scale? Marketers are turning to artificial intelligence (AI) to create great customer experiences and personalize... Read More

Artificial Intelligence, Customer Experience, Marketing, Marketing Cloud, Personalization

Aug 19, 2019 By Kelcy Joynt

How Intelligence Can Help Media Companies Win the War for Attention

Media companies face their biggest-ever challenge. They’re battling disruptive new competitors while in a war for the attention of consumers, fighting on numerous fronts against streaming services, social media, mobile apps, podcasts, games, and more. Winning this war depends on media companies’... Read More

Artificial Intelligence, Customer Experience, Digital Transformation, Marketing, Communications

Aug 09, 2019 By Chris Jacob

5 Ways to Deliver Outstanding Customer Experiences With AI-Powered Social Media Insights

In the last 13 years, we’ve been inundated with updates, photos, and messages as the social media firehose took over our personal and professional landscape. And that firehose doesn’t show signs of letting up. Every day on every social media platform, people share more and more, everything from... Read More

Artificial Intelligence, Marketing, Marketing Cloud, Social Media Marketing

Aug 04, 2019 By Mathew Sweezey

Key Chatbot Statistics to Know in 2019

The odds are you’ve engaged with a chatbot in the past seven days — even if you didn’t know it. As more businesses tap into a multitude of chatbot applications and artificial intelligence (AI), usage is on the rise. Signs of chatbot growth are everywhere. In 2019, Google boasted they have 1... Read More

Artificial Intelligence, Customer Service, Research, Industry Report

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Artificial Intelligence

How The Future of AI Will Impact Business

Introducing New Einstein Search – Increasing Productivity With AI for Every Customer

How Einstein Case Classification Will Change Your World

An Important Thing to Know About Chatbots

How to Accelerate Your Advertising With Artificial Intelligence

The Evolution of AI: How Marketers Can Use AI to Drive Marketing ROI

Why Marketers Need to Build Great Customer Experiences With AI

How Intelligence Can Help Media Companies Win the War for Attention

5 Ways to Deliver Outstanding Customer Experiences With AI-Powered Social Media Insights

Key Chatbot Statistics to Know in 2019

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