Nov 19, 2019 By Kim Honjo

What We Learned on Day 1 of Dreamforce ‘19

Hello Trailblazers! For those in town, welcome to San Francisco, and to those online, we’re glad you can join us. Did you have a good first day at Dreamforce? We kicked off our event today with tons of great content, hands-on activities in the Campground, live music in the Dreamforest, fascinating... Read More

Dreamforce, Artificial Intelligence, Salesforce Ohana

Nov 19, 2019 By Kim Honjo

Highlights From the Dreamforce ‘19 Opening Keynote: Trailblazers, Together

Even though it’s only 9:15 a.m., the keynote room in Moscone North is already noisy. Attendees are in high-spirits as they wave across the room at old friends and call out to colleagues. They’ve gathered here from all over the world and now join millions online for the opening keynote that kicks... Read More

Salesforce Ohana, Dreamforce, Einstein, Digital Transformation, Platform, Artificial Intelligence

Nov 19, 2019 By Michael Machado

Why We’re Bringing Voice to CRM

Voice is now a staple of our everyday consumer lives. This isn’t surprising as voice is a natural, more efficient way to perform tasks. And just as we’ve watched voice evolve as a mainstay in the consumer world, we’re now seeing how it transforms business. But the stakes are higher in an enterprise... Read More

Einstein, CEO, IT, Artificial Intelligence, Digital Transformation, Dreamforce, News

Nov 11, 2019 By Adam Bataran

The Next Chapter of Digital: How to Scale AI Across Your Business

This blog post has been contributed to the Salesforce Blog by one of our Dreamforce ‘19 Pioneer sponsors. Technology is at an inflection point. In this next chapter of digital transformation, companies must reinvent their entire business with data to create a more personal and relevant customer... Read More

Artificial Intelligence, Dreamforce, Digital Transformation, Guest Blog, IT

Oct 29, 2019 By Stephanie Buscemi

From 1792 to 2092: Why the Future of Cigna Is All About Personalization

Krishnan Sridharan has a big job. As Chief Growth Officer for Cigna Global Benefits, he’s responsible for planning out the strategy for the global business of a company that has grown for over 225 years and in an industry buffeted by the winds of disruption. Healthcare is in the midst of a period... Read More

Artificial Intelligence, CEO, Personalization

Photo of colleagues viewing information on a laptop

Oct 04, 2019 By Andy Simmons

How AI Can Help You Achieve a Single View of the Customer

Big data, maybe you’ve heard of it? It’s represented by numbers like: 188 Million emails sent 4.5 Million video views on YouTube 390,030 mobile app downloads 55,140 photos posted on Instagram Nearly 10,000 Uber rides taken And that’s happening every minute of every day. ... Read More

Artificial Intelligence, Customer Experience, Marketing

Image of colleagues viewing the Einstein AI Use Cases site

Oct 03, 2019 By Sarin Devraj

Introducing Einstein’s Guide to AI Use Cases

Artificial intelligence. Natural language processing. Machine learning. Computer vision. You may have heard one or a combination of these terms, as these technologies are starting to play a natural part in our everyday personal lives. Say your best friend texts you about a concert happening later... Read More

Artificial Intelligence, News, IT, Einstein

Sep 26, 2019 By Veda Kumarjiguda

How to Build a Content Marketing Powerhouse With AI

We see thousands of advertisements every day. It’s become necessary to present your customers with the information they care about and help them learn about your product along the way. To cut through the noise and offer something of real value, marketers now use content marketing. Educational and... Read More

Artificial Intelligence, Content Marketing, Marketing, Marketing Personalization

Sep 23, 2019 By Tiffany Tooley

How Manufacturers Can Empower Channel Partners and Improve Customer Experiences With Artificial Intelligence

Many manufacturers sell exclusively through third parties such as dealers and distributors. As a result, channel revenue is key to organizational growth. Channel revenue is dependent upon a partners’ ability to acquire new customers and extend your brand’s promise by delivering quality products at... Read More

Artificial Intelligence, Marketing, Marketing Cloud, Marketing Personalization, Manufacturing, Research

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What We Learned on Day 1 of Dreamforce ‘19

Highlights From the Dreamforce ‘19 Opening Keynote: Trailblazers, Together

Why We’re Bringing Voice to CRM

The Next Chapter of Digital: How to Scale AI Across Your Business

From 1792 to 2092: Why the Future of Cigna Is All About Personalization

How AI Can Help You Achieve a Single View of the Customer

Introducing Einstein’s Guide to AI Use Cases

How to Build a Content Marketing Powerhouse With AI

How Manufacturers Can Empower Channel Partners and Improve Customer Experiences With Artificial Intelligence

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