Mar 12, 2020 By Philip Cooper

How to Get Users to Engage With and Trust AI

There are three ingredients you need to make artificial intelligence (AI) work for your enterprise: Data + Change Management + Trust. In my last article, I focused on data — how to make sure your data is ready for AI. Today, I’ll discuss how to create effective change management processes to build... Read More

Artificial Intelligence, IT, Einstein

Feb 28, 2020 By Hasina Anderson

How Our Sales Team Got Started With Voice

This article is contributed by One Call, a Salesforce customer and beta user of Einstein Voice Assistant. A workers’ compensation services leader for nearly 30 years, One Call is using voice technology to help their employees be more productive, and in turn, deliver a better customer... Read More

Sales, Sales Cloud, Einstein, Artificial Intelligence

Feb 07, 2020 By Kelcy Joynt

Where to Find Salesforce at Mobile World Congress Barcelona

Join us at MWC Barcelona on February 24-27, 2020, to dive into the latest innovations in technology and learn how our intelligent mobile solutions can help your business keep up. You can find us in the Salesforce Networking Garden in GG2. Here are four reasons why you should swing by and say... Read More

Salesforce Ohana, Communications, Artificial Intelligence, Customer Experience, Mobile, Events

Jan 27, 2020 By Kate Milne

AI in Commerce: Breaking Down Myths With KEEN’s Andrew Duffle

Andrew Duffle is a Director of Data Science and User Experience at Portland-based footwear brand, KEEN. He is a champion and early adopter of using machine learning and artificial intelligence in commerce to drive better user experiences. When he’s not leading his team at KEEN, he spends his time... Read More

Artificial Intelligence, Commerce, Ecommerce, Commerce Cloud, Retail, Personalization

Jan 09, 2020 By Shannon Duffy

Salesforce Named a November 2019 Gartner Peer Insights Customers’ Choice for Best Enterprise Low-Code Application Platforms

Salesforce has been one of the pioneers for low-code application development, and this year we have seen a wave of excitement around the strategic adoption of low-code as a cornerstone for digital transformation. At Dreamforce 2019, we saw a lot of enthusiasm around low-code development as we... Read More

Apps, Artificial Intelligence, IT, Platform

Dec 23, 2019 By Kim Honjo

Transformation Trends: Highlights in Artificial Intelligence From Dreamforce ‘19

Artificial intelligence (AI) is changing the way we interact with the world. Questions about AI and its implications were heard all over Dreamforce ‘19: “What is AI?” “Should I be worried about AI?” “AI isn’t applicable to me … or is it?” “I want AI to help me with my job. How do I get... Read More

Artificial Intelligence, Dreamforce, Einstein, IT

Drive growth with data and artificial intelligence

Dec 15, 2019 By Andy Simmons

How to Start Driving Growth With Data and Artificial Intelligence

You’ve likely heard that artificial intelligence (AI) is a powerful technology packed with all kinds of potential to enhance your marketing initiatives. You may also be a little anxious about starting to use it, as many marketers are. That’s okay — new technologies are often exciting, but they can... Read More

Marketing, Artificial Intelligence, Marketing Personalization, Research

Dec 12, 2019 By Amanda West

3 Ways to Elevate Customer Experience With Field Service Management

Customers expect more, challenging companies to move from reactive customer service to elevating the entire customer experience. And with in-person service now seen as a competitive differentiator, companies who provide field service are seizing the opportunity to elevate their business and... Read More

Customer Service, Service Cloud, Artificial Intelligence, Customer Experience, Digital Transformation, Omni-channel

Nov 27, 2019 By Kim Honjo

The Dreamforce ‘19 Ultimate Content Guide

Dreamforce ‘19 gave us a lot to think about. From building a single source of truth with Customer 360, to fostering conversations about Sustainable Development Goals (SDGs), to chatting with Einstein — it was a whirlwind four days. But at the center of it all were Trailblazers. We celebrated and... Read More

Salesforce Ohana, Digital Transformation, Customer Experience, Artificial Intelligence, Dreamforce, Events

Salesforce.com

Artificial Intelligence

How The Future of AI Will Impact Business

How to Get Users to Engage With and Trust AI

How Our Sales Team Got Started With Voice

Where to Find Salesforce at Mobile World Congress Barcelona

AI in Commerce: Breaking Down Myths With KEEN’s Andrew Duffle

Salesforce Named a November 2019 Gartner Peer Insights Customers’ Choice for Best Enterprise Low-Code Application Platforms

Transformation Trends: Highlights in Artificial Intelligence From Dreamforce ‘19

How to Start Driving Growth With Data and Artificial Intelligence

3 Ways to Elevate Customer Experience With Field Service Management

The Dreamforce ‘19 Ultimate Content Guide

Research

See the latest trends in smarter engagement

Most Popular Stories

How to Get Started With AI: 4 Steps To Define Your Business Use Case

Beyond the Algorithm: Learn How to Build Trusted AI With Trailhead

What's the Future of Work in the Age of AI?

Americas

Europe, Middle East, and Africa

Asia Pacific