360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 03, 2020 By Kathy Baxter

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Getting AI right is difficult, but more important than ever. Little will change until companies commit to creating and implementing AI responsibly and ethically. Learn how industry leaders are doing it... Read More

Artificial Intelligence, IT, Einstein

Learn AI With Salesforce: Skill Up on Building a Smarter Business

Aug 05, 2020 By Marco Casalaina

AI Is Helping Teams Right Now: Being More Responsive Is Just the Beginning

AI is supporting businesses and driving growth in many ways. Creating intelligent experiences that empower both businesses and customers is critical during this time. Here are 6 ways AI can help your organization today... Read More

Artificial Intelligence, IT, Einstein

Jul 10, 2020 By Felisa Palagi

A Smarter Way To Predict Cash Flow Led This Company To Adopt AI

Here's how one Salesforce customer relies on Einstein Prediction Builder to predict late payments, and help their business and customers take important steps towards recovery.... Read More

Artificial Intelligence, IT, Einstein, Customer Experience, Leading Through Change

May 28, 2020 By Samantha Philip

How to Use Chatbots to Deal With Surges in Case Volume

This article is contributed by meal delivery service Sun Basket, a San Francisco-based Salesforce customer using Service Cloud, Digital Engagement, and Einstein Bots. People are staying home and avoiding grocery stores. Frontline workers are taking on demanding schedules. As everyone does their... Read More

Artificial Intelligence, Customer Service, IT, Einstein, Service Cloud, Marketing Automation, Leading Through Change

Mar 12, 2020 By Philip Cooper

How to Get Users to Engage With and Trust AI

There are three ingredients you need to make artificial intelligence (AI) work for your enterprise: Data + Change Management + Trust. In my last article, I focused on data — how to make sure your data is ready for AI. Today, I’ll discuss how to create effective change management processes to build... Read More

Artificial Intelligence, IT, Einstein

Feb 28, 2020 By Hasina Anderson

How Our Sales Team Got Started With Voice

This article is contributed by One Call, a Salesforce customer and beta user of Einstein Voice Assistant. A workers’ compensation services leader for nearly 30 years, One Call is using voice technology to help their employees be more productive, and in turn, deliver a better customer... Read More

Sales, Sales Cloud, Einstein, Artificial Intelligence

Feb 26, 2020 By David Lou

Get Started With AI-Augmented Analytics

We’ve all seen beautiful analytics apps — they’re interactive and show you what’s happening in your business. But how can you get even more out of your data? What if artificial intelligence (AI) could dig into your data and take the insights from your analytics a step further? What if you could get... Read More

Einstein, Analytics, Platform, IT, Sales

Feb 14, 2020 By Philip Cooper

How to Make Sure Your Data Is AI-Ready

You’ve identified and qualified the right use cases. You have the infrastructure, tools, and people ready to execute on the build and deploy phases of your artificial intelligence (AI) project. You’re in great shape. But what now? We know navigating the AI space isn’t easy, but we have a recipe for... Read More

Einstein, High Tech, IT

Jan 12, 2020 By Mike Micucci

Everything You Need to Know About Commerce Cloud Announcements at NRF 2020

As we begin 2020, I’d like to give a shout out to our customers — they achieved incredible success on the Salesforce Commerce Platform last year. Let’s look at the numbers: Nine hundred million shoppers across 4,200 live sites in 84 countries A staggering 30% year-over-year growth in gross... Read More

Commerce, Commerce Cloud, Einstein, Retail

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The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

AI Is Helping Teams Right Now: Being More Responsive Is Just the Beginning

A Smarter Way To Predict Cash Flow Led This Company To Adopt AI

How to Use Chatbots to Deal With Surges in Case Volume

How to Get Users to Engage With and Trust AI

How Our Sales Team Got Started With Voice

Get Started With AI-Augmented Analytics

How to Make Sure Your Data Is AI-Ready

Everything You Need to Know About Commerce Cloud Announcements at NRF 2020

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First