May 22, 2019 By Shannon Duffy

New Data Reveals the Top IT Trends Transforming the Industry

With so much on their plates every day, IT leaders may not have the opportunity to take a step back and examine the broader trends that are impacting — even transforming — their organizations, either now or in the future. We decided to do the work for you by surveying over 100 IT executives at... Read More

Artificial Intelligence, IT, Research, TrailheaDX

May 06, 2019 By Nancy Swan

Three Tips to Personalize the Shopper's Experience

This is the first in a series of blog posts on frequent use cases that span the shopper journey across commerce, marketing, and service. It will cover industry best practices, as well as how to’s around setting up these journeys with Salesforce. Check back for additional posts around common... Read More

Artificial Intelligence, Commerce, Einstein, Retail

Apr 25, 2019 By Natalie Petouhoff

What Is a Chatbot and How Is It Changing Customer Experience?

What is a chatbot? That’s an important question because whether we realize it or not, the technology is steadily becoming a bigger part of our daily lives — so much so, in fact — that Gartner predicts that by 2020, the average person will have more conversations with chatbots than with their... Read More

Artificial Intelligence, Customer Service, Service, Service Cloud, Machine Learning

Apr 24, 2019 By Richard Socher

Salesforce AI Research Team Opens First International Hub in Singapore

This post was originally published by our Salesforce team in Australia. The Salesforce AI research team recently expanded to launch our first hub outside Palo Alto, in Singapore – a natural choice with its diversity of talent and its world-class universities. The Salesforce Research Asia team will... Read More

Artificial Intelligence, Einstein, Innovation

Apr 22, 2019 By Michael Jones

What Is Service on the Edge?

The introduction of cutting-edge Fourth Industrial Revolution technologies has changed the way people receive, interact with, and interpret information. Because of this, companies must also adapt to meet and deliver on evolving customer expectations and needs — this is called service on the edge. ... Read More

Artificial Intelligence, Customer Service, Einstein, IoT, Machine Learning

Apr 19, 2019 By Kim Honjo

32 AI Quotes From the Experts

It seems that the topic of artificial intelligence (AI) is on everyone’s lips these days. And with good reason: according to the Future of Workforce Development report, 62% of hiring managers expect AI to substantially change the nature of work. But this change — depending on who you’re talking to... Read More

Artificial Intelligence, Machine Learning, IT

Apr 17, 2019 By Salesforce Staff

Bias in AI: Join a Conversation with Team Einstein

Artificial intelligence (AI) is booming in tech today. Companies are eager to acquire services that study data and make predictions so they can anticipate their customers’ needs. Human beings collect, choose, and input the data in the first place, and in that human-to-machine transaction, bias can... Read More

Einstein, Artificial Intelligence, IT

Apr 16, 2019 By Ketan Karkhanis

Einstein Discovery Now Comes to You: Bring AI-Driven Predictions to Non-Salesforce Apps

Did you know more than half of organizations report using 800 or more different applications? With employees working across so many tools, there is no central place to surface insights or embed intelligence. You’re not going to put those insights to use if you have to open a new window to get to... Read More

Artificial Intelligence, Apps, Analytics, Einstein, IT

Apr 10, 2019 By Bill Patterson

Extending our Google Partnership with Intelligent Customer Service Innovations

Providing great service is an absolute imperative – 82% of service leaders acknowledge their company’s customer service must transform to stay competitive, making the service agent’s job more crucial than ever. Service agents are on the front lines of all customer interactions and are responsible... Read More

Artificial Intelligence, Customer Service, News, Service, Service Cloud

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New Data Reveals the Top IT Trends Transforming the Industry

Three Tips to Personalize the Shopper's Experience

What Is a Chatbot and How Is It Changing Customer Experience?

Salesforce AI Research Team Opens First International Hub in Singapore

What Is Service on the Edge?

32 AI Quotes From the Experts

Bias in AI: Join a Conversation with Team Einstein

Einstein Discovery Now Comes to You: Bring AI-Driven Predictions to Non-Salesforce Apps

Extending our Google Partnership with Intelligent Customer Service Innovations

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