360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Nov 27, 2018 By Rob Garf

Holiday Flash Report: Cyber Monday Still Pops, But Deals and Revenue Now Spread Across Cyber Week

On Cyber Monday, average online discounts hit 31% – the highest all year – and those deals came with free shipping 84% of the time, Salesforce data shows. The traditional day of digital deals, when shoppers once took advantage of their employers’ high-speed internet as they returned to work,... Read More

Holiday Readiness, Retail, Retail Insights, Commerce Cloud, Commerce, Marketing Cloud, Service Cloud

Nov 26, 2018 By Nicole Granucci

The Success of Dreamforce Is Built on a Great Customer Experience

We heard a lot of people say that 2018 was the best Dreamforce ever. What made it so great? Maybe it was because our customer service attendees heard some of our most compelling content yet about how Service Cloud helps companies help their customers. Maybe it was because of the sunny weather (we... Read More

Service Cloud, Customer Experience, Platform, Community Cloud

Nov 24, 2018 By Rob Garf

Black Friday Holiday Flash Report: Black Friday Still Reigns in Evolving Cyber Week

Black Friday is still mighty, even in a transforming Cyber Week. A new kind of kickoff to holiday shopping is taking shape, with retailers dangling early deals, consumers window shopping on social, and mobile bringing in the majority of orders. But not everything is changing. The day after... Read More

Holiday Readiness, Retail, Commerce, Commerce Cloud, Marketing Cloud, Service Cloud, Retail Insights

Nov 23, 2018 By Rob Garf

Thanksgiving Holiday Flash Report: Shoppers Go Online Early, Go Mobile, Go Social as Digital Revenue Grows 18%

Thanksgiving weekend shopping used to be about waiting outside stores for Black Friday stampedes to begin. This year, shoppers didn't wait — they shopped online all week, with purchases peaking right after Thanksgiving dinner, Salesforce data shows. For the first time, mobile dominated online... Read More

Holiday Readiness, Retail, Retail Insights, Commerce Cloud, Commerce, Marketing Cloud, Service Cloud

Nov 16, 2018 By Jennifer Hersom

Customer Service Secrets: Go Behind the Scenes with the Salesforce Customer Success Center

We sell Service Cloud to our customers, but we also use it ourselves. When people learn that Salesforce is a Service Cloud customer too, they often ask about the way we run our own contact center. And we are happy to share. One of the ways we answer these questions is by inviting customers to visit... Read More

Service Cloud, Customer Service

Nov 15, 2018 By Mike Rosenbaum

Salesforce Named a Leader in the 2018 Forrester Wave: CRM Suites

From the beginning, Salesforce has been laser-focused on our customers and their success. For almost 20 years, our product vision and planning has been based on feedback from the more than 150,000 companies with whom we are fortunate enough to work. That’s why being named a Leader in the 2018... Read More

Service Cloud, IT

Aug 01, 2018 By Sarah Patterson

5 Ways to Transform Service and Deliver More Than a Smile at Dreamforce 2018

Dreamforce '18 is just a few short weeks away, and the entire Salesforce Service Cloud team is gearing up for an incredible week of learning, networking, and fun across four days of high-energy opportunities that connect every part of your business with today’s customers. To get you excited... Read More

Customer Experience, Customer Service, Digital Transformation, Dreamforce, Events, Service, Service Cloud

Jul 17, 2018 By Tushar Sharma

5 New Field Service Lightning for Android Features You Don't Want to Miss

Field Service Lightning’s Android journey began with the release of the first version for Android last October. This marked the first time that users could access all the functionality of Field Service Lightning across operating systems. Since then, our mobile engineering team has been hard at work... Read More

Service Cloud

Jul 12, 2018 By Akansha Sidhwani

ZENCONNECT Achieves Smarter Sales and Service with AI

ZENCONNECT lives up to its name. The service allows customers to log in and get to work with zen-like ease. This 30-person startup supplies restaurant chains with a secure, firewalled WiFi network that powers servers' tablets, provides diners with fast Internet access, and much more – all managed... Read More

Platform, Service Cloud, Sales Cloud, Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Holiday Flash Report: Cyber Monday Still Pops, But Deals and Revenue Now Spread Across Cyber Week

The Success of Dreamforce Is Built on a Great Customer Experience

Black Friday Holiday Flash Report: Black Friday Still Reigns in Evolving Cyber Week

Thanksgiving Holiday Flash Report: Shoppers Go Online Early, Go Mobile, Go Social as Digital Revenue Grows 18%

Customer Service Secrets: Go Behind the Scenes with the Salesforce Customer Success Center

Salesforce Named a Leader in the 2018 Forrester Wave: CRM Suites

5 Ways to Transform Service and Deliver More Than a Smile at Dreamforce 2018

5 New Field Service Lightning for Android Features You Don't Want to Miss

ZENCONNECT Achieves Smarter Sales and Service with AI

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First