Mar 19, 2019 By Sarah Patterson

How Customer Service Trends Are Changing in 2019: Highlights From the New State of Service Report

Great products are powerful building blocks for any successful business. But these days, even the best products can’t satisfy customers on their own. The Fourth Industrial Revolution has redefined customers’ expectations to the point that 80% of them now consider their experience with a company to... Read More

Customer Service, Customer Experience, Research

Aug 01, 2018 By Sarah Patterson

5 Ways to Transform Service and Deliver More Than a Smile at Dreamforce 2018

Dreamforce '18 is just a few short weeks away, and the entire Salesforce Service Cloud team is gearing up for an incredible week of learning, networking, and fun across four days of high-energy opportunities that connect every part of your business with today’s customers. To get you excited... Read More

Customer Experience, Customer Service, Digital Transformation, Dreamforce, Events, Service, Service Cloud

Aug 14, 2017 By Sarah Patterson

Service Cloud is Named a Leader in the The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2017

The Age of the Customer has arrived, and it has drastically changed the way companies must deliver customer service. In this year’s Forrester Wave report, they recognized that companies that “win, serve, and retain customers focus on delivering the tenets of great experiences: ease, effectiveness,... Read More

Service Cloud, Service

Jul 27, 2017 By Sarah Patterson

Next Generation of the World's #1 Customer Service Platform: Deliver Lightning-Fast Customer Service

In today’s world, companies must stay ahead of ever-changing customer expectations. Customers want personalized service experiences. They want to be able to use the channel of their choice, whether that’s calling, emailing, tweeting, texting, or using a new channel that just emerged. Oh, and they... Read More

News, Service, Service Cloud