360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 11, 2018 By Jeff Elder

It's Here: The Next Generation of Service Cloud Einstein

Einstein Bots for Service, Salesforce's AI-powered bots for customer service, are now generally available and helping companies help their customers in more intuitive, seamless ways. Companies including Hulu, the television-streaming company, can now use machine learning and natural language... Read More

Service Cloud, Einstein, IT

May 09, 2018 By Meredith Flynn-Ripley

Salesforce LiveMessage on Apple Business Chat

Messaging is the most widely used feature on mobile phones. Today’s ultra-connected, mobile-first consumers have conversations every day with friends, family, and co-workers via texting and messaging. So why can’t we communicate with brands the same way? We message because it’s convenient and... Read More

B2C Marketing, Service Cloud

May 09, 2018 By Emily Kofsky

Join Service Cloud at Connections 2018. (Yes, we said service.)

You read that right. Connections is not just for marketers anymore. This year, Service Cloud will be front and center at the B2C event for customer experience and service leaders. It’s just a few short weeks away, and you won’t want to miss the latest service innovations and thought leaders at this... Read More

Service Cloud, Customer Experience, Customer Service, Connections, Company

Apr 17, 2018 By Jennifer Bi

Trailblazer Voices: How a Bartender Landed a Hot Job In Tech

At 22 years old, Jonathan Vu felt uncertain about his future. At the time, he was attending an online business program at Western Governors University during the day and bartending and bussing tables at night to support himself. He envisioned himself landing a job in tech, but when it came time to... Read More

Careers, Customer Service, IT, Service Cloud, Small Business, Trailblazer Story

Apr 17, 2018 By Paolo Bergamo

Next-Generation Field Service Lightning Takes Customer Experiences to New Heights

If you’ve ever spent a day waiting for the washing machine repair person or the utilities worker to show up, you know how trying it can be. But, when that employee shows up on time, armed with the right parts and is able to fix your problem on their first visit, you’re amazed. Even delighted. It... Read More

Customer Service, Service Cloud

Apr 16, 2018 By Nicole Granucci

Prepare Your Team to Transform Customer Service and Deliver More Than a Smile

The future of customer service is already here. We’re facing a new era in which customers expect to reach you instantly using SMS, social media, video chat, mobile phones and other evolving channels. It all presents big opportunities for the omnichannel contact center — and even bigger questions.... Read More

Customer Service, Service Cloud

Apr 03, 2018 By Dan Ross

4 Trends Customer Service Teams Are Using to Kill the Competition

Today’s customers are more demanding than ever. They want: Personalized service with recommendations just for them. Mobile service, just like in all the apps they use daily. Instant service. Nobody’s willing to wait on hold anymore. Predictive service, so problems are solved before they’re even... Read More

Service, Customer Service, Service Cloud, Small Business

Mar 13, 2018 By Marie Rosecrans

Introducing Service Cloud Essentials: Bringing the No. 1 Support Solution to Small Businesses Everywhere

Ask any small business what’s important for growth, and they’re likely to tell you it’s connecting with customers. That’s why, at last fall’s Dreamforce, we launched Sales Cloud Essentials, an easy-to-use, intelligent sales app for small business teams, built on the world’s #1 CRM platform.... Read More

Customer Service, Service Cloud, Small Business

Feb 15, 2018 By Jeff Drimak

Jump-Start Your Customer Service

I've been working in customer service and contact center technology for 20 years, six here at Salesforce. Our customers (rightfully) always ask the same question: “How can I get more out of my Service Cloud investment?” This question is especially important if they've had Service Cloud for several... Read More

Service Cloud, Customer Service

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

It's Here: The Next Generation of Service Cloud Einstein

Salesforce LiveMessage on Apple Business Chat

Join Service Cloud at Connections 2018. (Yes, we said service.)

Trailblazer Voices: How a Bartender Landed a Hot Job In Tech

Next-Generation Field Service Lightning Takes Customer Experiences to New Heights

Prepare Your Team to Transform Customer Service and Deliver More Than a Smile

4 Trends Customer Service Teams Are Using to Kill the Competition

Introducing Service Cloud Essentials: Bringing the No. 1 Support Solution to Small Businesses Everywhere

Jump-Start Your Customer Service

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First