How CA Students Are Angling For Customer Service Jobs

Sep 16, 2020 By Nicole Granucci

Why Colleges Are Now Teaching Customer Service Skills

Here's how Salesforce with UCLA Extension and Santa Monica College (SMC), helps prepare students for the new reality in customer service careers.... Read More

Future of Work, Customer Service, Careers

Nov 26, 2018 By Nicole Granucci

The Success of Dreamforce Is Built on a Great Customer Experience

We heard a lot of people say that 2018 was the best Dreamforce ever. What made it so great? Maybe it was because our customer service attendees heard some of our most compelling content yet about how Service Cloud helps companies help their customers. Maybe it was because of the sunny weather (we... Read More

Service Cloud, Customer Experience, Platform, Community Cloud

Jul 20, 2018 By Nicole Granucci

"Trailblazers for the Future" Workshops Bring Contact Center Training to Service Leaders

This spring we launched "Trailblazers for the Future," a series of workshops designed to bring contact center training into the digital era. These programs help customer service professionals develop skills in emerging technology. So far, our first three workshops have been well received... Read More

Customer Service, Customer Experience

Apr 16, 2018 By Nicole Granucci

Prepare Your Team to Transform Customer Service and Deliver More Than a Smile

The future of customer service is already here. We’re facing a new era in which customers expect to reach you instantly using SMS, social media, video chat, mobile phones and other evolving channels. It all presents big opportunities for the omnichannel contact center — and even bigger questions.... Read More

Customer Service, Service Cloud

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Nicole Granucci

Why Colleges Are Now Teaching Customer Service Skills

The Success of Dreamforce Is Built on a Great Customer Experience

"Trailblazers for the Future" Workshops Bring Contact Center Training to Service Leaders

Prepare Your Team to Transform Customer Service and Deliver More Than a Smile

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Why Colleges Are Now Teaching Customer Service Skills

The Success of Dreamforce Is Built on a Great Customer Experience

"Trailblazers for the Future" Workshops Bring Contact Center Training to Service Leaders

Prepare Your Team to Transform Customer Service and Deliver More Than a Smile

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Related Blog Posts

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific