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Nicole Granucci
Nicole Granucci is a Senior Director of product marketing at Salesforce. An experienced service leader and customer advocate, she leads strategic programs for Service Cloud across the ecosystem of Trailblazer community, content, and events. Connect with her on Twitter or LinkedIn.
Here's how Salesforce with UCLA Extension and Santa Monica College (SMC), helps prepare students for the new reality in customer service careers....
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We heard a lot of people say that 2018 was the best Dreamforce ever. What made it so great? Maybe it was because our customer service attendees heard some of our most compelling content yet about how Service Cloud helps companies help their customers. Maybe it was because of the sunny weather (we...
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This spring we launched "Trailblazers for the Future," a series of workshops designed to bring contact center training into the digital era. These programs help customer service professionals develop skills in emerging technology. So far, our first three workshops have been well received...
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The future of customer service is already here. We’re facing a new era in which customers expect to reach you instantly using SMS, social media, video chat, mobile phones and other evolving channels. It all presents big opportunities for the omnichannel contact center — and even bigger questions....
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