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Jennifer Hersom
Jennifer came to Salesforce 6 years ago after a career as a Salesforce Admin. She now works on the Service Cloud product marketing team, focusing on automation and artificial intelligence. As the daughter of a disabled mother, she is passionate about accessibility and empowering everyone to do the best work of their lives. Connect with her on LinkedIn.
As companies seek to place customers at the center of their business, they’re also learning what it means to become a more inclusive business. Our world is diverse, but too often we limit ourselves and others with unintended bias.
In 2014’s “The Inclusion Imperative,” author Stephen Frost wrote,...
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We sell Service Cloud to our customers, but we also use it ourselves. When people learn that Salesforce is a Service Cloud customer too, they often ask about the way we run our own contact center. And we are happy to share.
One of the ways we answer these questions is by inviting customers to visit...
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We’ve all been there — just one stop at the grocery store after work to pick up something for dinner, then, when you turn the key to start the car, and: “click.” Time for a savior.
AAA Carolinas has been dedicated to saving motorists for decades, which is great for its members. But roadside...
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Today’s customers, both internal and external, have unprecedented power and are looking for a complete and effortless experience. In the Age of the Customer, apps — whether used to connect departments, gather data, or interact with customers — are essential to running a business because they...
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