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Dreamforce '18 is just a few short weeks away, and the entire Salesforce Service Cloud team is gearing up for an incredible week of learning, networking, and fun across four days of high-energy opportunities that connect every part of your business with today’s customers.
To get you excited for this year’s event, here’s a sneak peek at some of the amazing service-oriented events and activities you’ll experience this year to help you blaze a new trail in customer service, empower your service team, transform your customer experience, and grow your business. We have a lot in store for you, so here's a quick look:
At Dreamforce '18, you'll get access to inspiring Trailblazers who will show you how they've connected every part of their business with service. They’ll share their unique journeys — from transactional service to transformative experiences — to inspire you to create happier, more productive agents and build long-lasting, loyal customer relationships.
But first, if you haven’t registered yet, don’t wait — register now.
Thursday, September 27 @ 11:00 a.m.
Location: Moscone West, Hall D
Trends like digital transformation, automation, unified platforms, and connected devices have caused a profound shift in the way customers interact with companies. Nowhere is this more apparent than in the world of service, which impacts every stage of the customer experience. To thrive and compete in this new age of service, every organization must reimagine their service approach and create transformational service experiences. Join us to see how Trailblazers like Marriott are using the World's #1 B2C and B2B service platform to capitalize on these trends to transform service and deliver customer success.
Tuesday, September 25 through Friday, September 28
Location: Moscone South
Experience the power of the Service Cloud platform with a showcase of integrated customer service solutions. Take a deep dive into the latest technologies with powerful demos and presentations. You will walk away with actionable ideas on how to use Service Cloud to increase agent productivity and transform the way you connect with your customers immediately.
Tuesday, September 25 through Friday, September 28
Location: San Francisco Marriott Marquis | Golden Gate Ballroom
Meet and mingle with service leaders and Salesforce experts. Take a guided journey along the Trailblazing story of Service Cloud customers. Learn how to increase agent productivity and create a compelling customer service experience with demos on Digital Engagement, Self-Service, and Field Service Lightning — all of which feature the power of Einstein. Then, take a moment to capture your story and photo in our Trailblazer story booth. Plus, we’ll have new surprises each day. Come network, take a hands-on workshop, participate in sessions, and join in on the fun.
The Service Cloud Lodge at the Marriott is located at 780 Mission Street.
Tuesday, September 25 through Friday, September 28
Location: San Francisco Marriott Marquis | Foothill Ballroom C
Making its debut at Dreamforce, the Field Service Lightning (FSL) Station is the ideal place to go to learn from the experts on how you can transform your end-to-end mobile workforce operation and empower your employees to deliver smarter, faster service from the contact center to the field. There will be dozens of workshops and sessions to show you how FSL can modernize your field service operation with intelligent scheduling, workforce optimization, and our native mobile app. It’s also a great place to connect with Trailblazers who are transforming their organizations by delivering a connected service.
Tuesday, September 25 through Friday, September 28
Location varies by session
Get inspired by fellow Trailblazers as they share their own customer success stories. Learn the latest tips and tricks on everything from driving operational efficiencies to maximizing the Service Cloud Agent Console. You’ll also get a chance to preview the Service Cloud product roadmaps for how we plan to enhance the agent and customer experience with Field Service Lightning, Einstein Agent, and more. Don’t know where to start? Browse through a full list of sessions now.
Need help while attending Dreamforce '18? DFHelp.co has come to the rescue, all powered by Service Cloud. This means you can open a customer service case anywhere across the Dreamforce campus and on any channel, any device, anytime. Plus, get instant help with our Service Cloud Einstein Bot, built directly into the app.
Of course, our onsite team of service representatives will always be ready to deliver seamless, personalized support from the world’s #1 service platform whenever you need it.
The fun kicks off in just a few short weeks. So, don’t wait! Get registered, get your schedules ready, download the maps, and start bookmarking your sessions for the biggest, boldest customer service event of the year!
Get even more prepared to learn about everything service with our upcoming webinar, taking place August 21, 2018, at 11:00 a.m. PDT / 2:00 p.m. EDT! | Register here.
You'll learn how to harness the real value of Dreamforce straight from our own Trailblazers for Service who attended last year. They’ll share their own tips for how to make the most out of their experience, what they learned, and how they put it into practice for their business.
