360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Oct 10, 2011 By Elizabeth Buck

Implementation Expert? Deliver Sales and Service Cloud Success!

We’ve got three brand-new Premier Online Training courses designed to enhance the skills and knowledge of Sales and Service Cloud Implementation Experts. Sales Cloud Success: Implementing Sales and Marketing Service Cloud Success: Implementing Salesforce Knowledge Service Cloud Success:... Read More

Service Cloud

Jun 30, 2011 By Etienne Giraudy

Inside Salesforce Knowledge: Data categories, article categorization and knowledge based security

This post explores a structuring feature of Salesforce Knowledge: Data Categories. What are data categories Data categories are administrator-controlled hierarchical taxonomies which are used for two purposes: organizing the knowledge-base content and also providing a way to secure the access to... Read More

Service Cloud