Salesforce B2C Commerce received the highest possible scores from Forrester in areas crucial to customer success; market presence, personalization, artificial intelligence, business intelligence and analytics, and ecosystem....
Read More
Preparations for this year’s holiday season began taking shape well before kids traded in their books for bathing suits. And now that the dust has settled on back-to-school shopping, retailers can turn their full attention to holiday planning.
With less than three months away, what can retailers...
Read More
What’s keeping retail leaders up at night? The growth, innovation, and ubiquity of online marketplaces might top that list. You could even say the retail industry is experiencing an outbreak of agoraphobia — or the fear of marketplaces....
Read More
Voice-enabled search and shopping are just beginning to gain momentum, but they cannot be ignored as key parts of your holiday content and SEO strategies this year. Here’s the proof. Nearly 50% of people are already using voice search when researching products....
Read More
Retailers that win in today’s changing retail landscape have put aside what they think they know to listen to what shoppers actually want. Understanding this empowered, connected shopper’s wants and needs should be multifaceted — and that’s why we conducted new, multilayered research to get a true...
Read More
Retailers that win in today’s changing retail landscape have put aside what they think they know to listen to what shoppers actually want. That’s why we conducted new, multilayered research to get a true pulse on today’s shopper....
Read More
The sidewalks of August sizzle with heat. And as a brand or retailer, your team is setting the stage for a holiday season that will sizzle too. From marketing to commerce and service, we’ve gathered insights from our team of experts to help every step of your customer’s holiday shopping...
Read More
This quarter, we found some striking differences between European countries. In fact, Q2 ecommerce growth in the Nordics was more than 6X higher than other regions, like the UK. Read the full analysis by our experts....
Read More
Shoppers across the U.S. are now eagerly awaiting packages purchased on "Prime Day," Amazon's self-made, 36-hour shopping holiday that started at 3:00 PM EST on July 16 and ran straight through the stroke of midnight on July 17. We made a few predictions and now are ready to follow-up...
Read More
