COMMERCE

New Series: Becoming Retail

How to put people at the heart of digital transformation.

Apr 12, 2016 By Lisa Lee

Three Retailers Make Case for Mobile Apps

When does it make business sense to invest in developing a dedicated mobile app? Cole Haan, 1-800 CONTACTS and Giggle tell their stories.... Read More

Commerce, Customer Story, Retail Insights, Mobile

Apr 05, 2016 By Rob Garf

What Really Matters to Retail Leaders? The Economist Intelligence Unit Finds Out

Finding growth in an era of unprecedented disruption is, to say the least, challenging. A new survey of C-level retail executives by the Economist Intelligence Unit reveals impediments to growth, as well as where leading retailers are finding opportunities.... Read More

Commerce, Thought Leadership, Retail Insights

Feb 25, 2016 By Samir Palnitkar

6 Considerations for Customer Loyalty Programs

In a fiercely competitive retail market, customer loyalty and retention take on a level of importance that is impossible to understate, not only because they are more valuable customers but also because they are cheaper to retain.... Read More

Commerce, Customer Story, Retail Insights, Unified Commerce

Jan 13, 2016 By Pau Sabria

How NYX Cosmetics Leverages Content Generated by Customers Online…in Stores

Brick-and-mortar experiences are often disconnected from the digital experience. NYX Cosmetics, one of the most socially-savvy cosmetics brands in the world, is an exception.... Read More

Commerce, Customer Story, Retail Insights, Unified Commerce

Oct 29, 2015 By Rob Garf

What Do Tory Burch, ModCloth, Warby Parker, JC Penney and Jimmy Choo Have In Common?

Women’s Wear Daily’s 18th Apparel and Retail CEO Summit took place in New York this week. It focused on “the new face of fashion” and brought together visionaries from young(ish) and well-established companies who are shaking up an already incredibly dynamic industry. Here are some of their stories.... Read More

Commerce, Retail Insights, Unified Commerce

Oct 23, 2015 By Michael Langguth

Apps Drive Half of Mobile Sales for Some Savvy Retailers

Apps have become the highest-performing channel for many retailers, with conversion rates outperforming the desktop. Apps now generate about half of all mobile sales for retailers who have made their app experience a priority, and are expected to drive over 40% of mobile sales for the top US 500 retailers this year. How can retailers leverage apps to drive the in-store experience?... Read More

Commerce, Retail Insights, Mobile, Unified Commerce

Oct 13, 2015 By Lisa Lee

Key Takeaways From Shop.org

If there was one takeaway from the recent Shop.org Digital Summit, it might be summarized by the president of Lilly Pulitzer, Michelle Kelly, who said that every time her company thinks they’ve made a change sufficient to keep up with consumer demands, “we get a clue that our customer is moving faster. What keeps me up at night is making sure we’re doing enough to keep up.”... Read More

Commerce, Customer Story, Retail Insights, Unified Commerce

Sep 21, 2015 By Rob Garf

Shopping in Shanghai

To say that retail is alive and kicking in Shanghai is an understatement. While there are some similarities between retail in China and in the US or Europe, it’s truly a unique environment. Western and domestic retailers must understand the local nuances and embrace connected consumers to thrive in this fertile, yet complex retail mecca.... Read More

Commerce, Retail Insights, Global Commerce