360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 22, 2018 By Elizabeth Pinkham

Salesforce Tower Reaches New Heights: Celebrating the Official Grand Opening with Giving Back

We’ve been on a journey from the company’s humble beginnings in a small San Francisco apartment to over 30,000 employees globally today - and now, we’re excited to celebrate the official grand opening of Salesforce Tower. Proudly standing 61-stories high and the tallest office building west of... Read More

Charity, Corporate Culture

May 22, 2018 By Joanna Beerman

Retailers: Get Your Guide to Connections, the Consumer Engagement Event of the Year

On June 12-14, thousands of retailers will gather in Chicago for Connections to explore emerging trends and obtain practical guidance on how to market, sell, and serve their shoppers. Salesforce Connections, dubbed the “consumer engagement event of the year,” is where retail professionals can... Read More

Events, Retail, Connections

May 21, 2018 By Kevin Boyer

Customers Now Have Access to More Support With Technical Account Managers

This month, the Salesforce Success Cloud launches a new technical expert service called, Technical Account Manager, or "TAM" for short. A TAM is for customers using Salesforce in complex multi-org or multi-cloud environments who need our highest level of product expertise and technical... Read More

Customer Success

May 21, 2018 By Caila Schwartz

Mobile Shopping Focus Report: Here’s What’s Driving Mobile Commerce Today

In 2016, few brands were adopting a mobile-first strategy to ecommerce. Our new report, Mobile Shopping Focus, shows that while phones are closing the gap with computers, they still trail in share of orders. What’s really moving the needle in mobile commerce today? ... Read More

Commerce, Retail Insights, Mobile, Shopper Experience

May 18, 2018 By Keith Samuel

Lightning Gives Slalom's Execs Better Visibility Into Sales Pipeline

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future. They're really passionate about helping their customers get more insight from their data through technology. In 2015, leadership at Slalom realized that their sales reps were slowed... Read More

Lightning, Sales

May 18, 2018 By Jen Simpson

Just What the Doctor Ordered: Healthcare & Life Sciences at Connections

The Doctor is in at Connections! The event, held in Chicago June 12-14, is bringing together thousands of Trailblazers across the digital marketing, commerce, customer service, and healthcare and life sciences industries (HLS). Join thousands of your industry peers for a three-day journey at... Read More

Events, Health Cloud, Connections, Healthcare & Life Sciences, Medical Devices and Diagnostics, Pharmaceuticals

May 18, 2018 By Bill Patterson

Salesforce is Named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center — for 10 Consecutive Years

We’re thrilled to hear Gartner’s announcement that we’re again named a leader in the Magic Quadrant for the CRM Customer Engagement Center for 10 consecutive years. We think that there’s one big reason we’re named a leader for 10 years in a row — our customers. Salesforce has always been... Read More

IT, Research

May 17, 2018 By Suzanne Zaleski

The ABCs of Leading Your Org to Maximum Efficiency, Part 1

Whether you are a small business or a large enterprise, you want to make sure your organization can use its Salesforce investment to the fullest potential, while still being nimble and cost-effective. To balance effectiveness and efficiency, you need to make sure your team isn’t held back by a lack... Read More

Customer Service, Customer Success, Best Practices

May 17, 2018 By Tina Rozul

Google and Salesforce Define the Future of Marketing

This week on the Marketing Cloudcast, we’re sharing a sneak peek into the future of marketing with more information about the partnership between Google and Salesforce and why this is so valuable to marketers. To help us, we have Stefano Menti, a product lead for Google Analytics 360; Armita... Read More

B2C Marketing, Marketing, Marketing Cloud, Marketing Cloudcast

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Salesforce Tower Reaches New Heights: Celebrating the Official Grand Opening with Giving Back

Retailers: Get Your Guide to Connections, the Consumer Engagement Event of the Year

Customers Now Have Access to More Support With Technical Account Managers

Mobile Shopping Focus Report: Here’s What’s Driving Mobile Commerce Today

Lightning Gives Slalom's Execs Better Visibility Into Sales Pipeline

Just What the Doctor Ordered: Healthcare & Life Sciences at Connections

Salesforce is Named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center — for 10 Consecutive Years

The ABCs of Leading Your Org to Maximum Efficiency, Part 1

Google and Salesforce Define the Future of Marketing

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How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First