Apr 16, 2019 By Kevin Boyer

New E-book: Three KPIs that Measure Operational Excellence

Operational excellence is one of those business values that every organization strives for but many struggle to achieve. Part of the problem is that “operational excellence” can be difficult to define and quantify. Are we talking about having the best business processes? Or do we mean making sure a... Read More

Best Practices, Cloud Services, Digital Transformation, IT

Mar 18, 2019 By Kevin Boyer

Protect Customer Relationships with Priority Support: A New Salesforce E-book

Does this sound familiar? As your company has grown, your software solutions have grown with you. You've customized systems and processes to suit your business goals. You've done a pretty good job of keeping ahead of technical debt. Your internal support teams are super busy but not overwhelmed.... Read More

Customer Success

May 31, 2018 By Kevin Boyer

Tips from a TAM: Tales from the Technical Front Lines at Salesforce, Part 2

In part one of this blog series, I introduced you to our newest customer resource: Technical Account Managers (TAM). TAMs are a new technical expert service for customers who are using Salesforce in complex multi-org or multi-cloud environments, and who need our highest level of product expertise... Read More

Customer Success

May 21, 2018 By Kevin Boyer

Customers Now Have Access to More Support With Technical Account Managers

This month, the Salesforce Success Cloud launches a new technical expert service called, Technical Account Manager, or "TAM" for short. A TAM is for customers using Salesforce in complex multi-org or multi-cloud environments who need our highest level of product expertise and technical... Read More

Customer Success

Introducing Proactive Monitoring: 24x7 Monitoring of Your Critical Business Solutions, Guided by Salesforce Experts

Apr 05, 2018 By Kevin Boyer

Introducing 24x7 Proactive Monitoring

We’ve all been there. You’re online trying to get something done and all of a sudden things start to slow down, or even stop. When it’s a video call with your mom, it’s annoying. But when it affects everyone at your work, it’s bad for your bottom line. Wouldn’t it be great if someone had told you... Read More

Customer Success

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Salesforce.com

Kevin Boyer

New E-book: Three KPIs that Measure Operational Excellence

Protect Customer Relationships with Priority Support: A New Salesforce E-book

Tips from a TAM: Tales from the Technical Front Lines at Salesforce, Part 2

Customers Now Have Access to More Support With Technical Account Managers

Introducing 24x7 Proactive Monitoring

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

New E-book: Three KPIs that Measure Operational Excellence

Protect Customer Relationships with Priority Support: A New Salesforce E-book

Tips from a TAM: Tales from the Technical Front Lines at Salesforce, Part 2

Customers Now Have Access to More Support With Technical Account Managers

Introducing 24x7 Proactive Monitoring

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Related Blog Posts

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific