360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 14, 2018 By Alimali Stephen

Trailblazer Voices: Inspiring the Next Generation of Trailblazers Through the Karibu Coding Club in Kenya

In Thika, Kenya, a 25-year-old Trailblazer is educating the next generation of coders at the Karibu Coding Club. Based at the new tech center at The Karibu Centre, Alimali Stephen leads a community program that is working to close the education gap by providing pre- and after-school programs, as... Read More

Trailblazer Story, Learning, IT

May 14, 2018 By Eric Lessard

Mobile Commerce: What Does It Really Take to Be ‘Mobile-First’ in 2018?

As brands have taken notice, the phrase “mobile-first” has entered the lexicon of merchants looking to capitalize on this trend and build their digital commerce journey. But what does mobile-first mean, and how does a brand truly become mobile-first?... Read More

Commerce, Retail Insights, Mobile, Shopping Index

May 14, 2018 By Nick Johnson

Bridging the Trust Gap in the Fourth Industrial Revolution

As privacy and security breaches continue to grab headlines around the world, consumers are increasingly asking questions about how much we can trust the technologies underpinning the Fourth Industrial Revolution, our current era of accelerated technological change that is radically transforming... Read More

Leadership Insights, Artificial Intelligence

May 11, 2018 By Elna Miller

2 Quick Ways to Discover What's Hot in the Salesforce Summer '18 Release

Let’s face it. New releases have a way of sneaking up on us, and sometimes it’s hard to keep up. We know that you likely want to learn about the hottest new features that could solve a long-standing pain point or business problem, but just don’t have the time to put everything on hold to sit down... Read More

Customer Success, Customer Service, Seasonal Release

May 10, 2018 By Shane Trigg

Local's Guide to Chicago During Connections 2018

Known for its stunning architecture and beautiful skyline near the shores of Lake Michigan, Chicago is the perfect backdrop for Salesforce's newest event for digital marketing, commerce, and customer service professionals, Connections 2018. If you're planning to attend, this is your... Read More

Events, Marketing, Connections

May 10, 2018 By Rachel Greenfield and Carrie Duick

Wealth Management Basecamp: Top Three Keynote Takeaways

After months of anticipation, our Financial Services team headed to the Windy City last March to host Salesforce’s very first industry-focused Basecamp, a free half-day event for wealth management Trailblazers to learn how to better connect with their clients. It was a full house as like-minded... Read More

AppExchange, Customer Success, Events, Financial Services, Innovation

May 10, 2018 By Devon McGinnis

Why Customer Experience Begins with Understanding Human Nature

What would it take for you to trust a robot? That’s the sort of question that Dr. Susan Weinschenk loves to analyze. Weinschenk is Chief Behavioral Scientist and Chief Executive Officer at The Team W, a consulting firm that advises clients about user experience and design, focusing on the... Read More

Leadership Insights, Customer Service, Connections

May 09, 2018 By Jonathan Miranda

Do You Need a New Lens for Digital Transformation in the Communications Industry?

The communications industry is at a critical juncture. Changing customer expectations and competitive OTT (over-the-top) services from digital-native providers are just some of the tectonic forces threatening the existence of traditional communications service providers (CSPs). In order to combat... Read More

Customer Experience, Customer Journeys, IT, Strategy, Artificial Intelligence

May 09, 2018 By Meredith Flynn-Ripley

Salesforce LiveMessage on Apple Business Chat

Messaging is the most widely used feature on mobile phones. Today’s ultra-connected, mobile-first consumers have conversations every day with friends, family, and co-workers via texting and messaging. So why can’t we communicate with brands the same way? We message because it’s convenient and... Read More

B2C Marketing, Service Cloud

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The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Trailblazer Voices: Inspiring the Next Generation of Trailblazers Through the Karibu Coding Club in Kenya

Mobile Commerce: What Does It Really Take to Be ‘Mobile-First’ in 2018?

Bridging the Trust Gap in the Fourth Industrial Revolution

2 Quick Ways to Discover What's Hot in the Salesforce Summer '18 Release

Local's Guide to Chicago During Connections 2018

Wealth Management Basecamp: Top Three Keynote Takeaways

Why Customer Experience Begins with Understanding Human Nature

Do You Need a New Lens for Digital Transformation in the Communications Industry?

Salesforce LiveMessage on Apple Business Chat

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First