360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 23, 2020 By Dr. Jose Quesada

How Do You Engage Patients and Members in the Wake of COVID-19?

People want personalized, connected care. Here’s a peek at the four steps you’ll learn in our new guide, Enhance Patient and Member Engagement.... Read More

Customer Engagement, CEO, Health Cloud, Healthcare & Life Sciences, Leading Through Change, Digital Transformation, Providers

Jul 13, 2020 By Ian Marks

Recover and Thrive With the Restore Elective Procedures for Medtech Solution

The COVID-19 pandemic has strained the entire healthcare system, including medical technology (medtech) organizations. As elective procedures resume, here's what they can do to address supply chain disruptions... Read More

Customer Engagement, Healthcare & Life Sciences, Health Cloud, Leading Through Change

Jul 08, 2020 By John Conley

5 Best Practices We’ve Seen From Our Contact Tracing Deployments

CRM translates beautifully to contact tracing, largely because its digital tools and automated workflows minimize the time it takes public health officials to contact those who might have been exposed. Here's our experience with the Rhode Island Department of Health.... Read More

Reopen Safely, IT, Health Cloud, Healthcare & Life Sciences, CRM, Best Practices

Jun 17, 2020 By Dr. Jose Quesada

Why Member Engagement Matters More Than Ever

Despite the pandemic, members continue to have high expectations for payers. Though call centers are experiencing surges in their normal volume, members still want rapid, accurate responses to their questions and concerns. They want to connect on their preferred channels and engage in personalized,... Read More

Customer Engagement, CEO, Healthcare & Life Sciences, Health Insurance Carriers, Health Cloud

Jun 14, 2020 By Katie Logan

Piedmont Healthcare Relies on Technology To Prioritize Patient Care

This article was written by Piedmont Healthcare, a Salesforce customer. As community anxiety about the COVID-19 pandemic grew, we — like many healthcare providers across the U.S. — saw the number of inquiries to our call center skyrocket. Many calls were from people with questions about how the... Read More

CEO, Digital Transformation, Leading Through Change, Health Cloud, Healthcare & Life Sciences, Providers

May 08, 2020 By Ashwini Zenooz

How a Toronto Hospital Launched a COVID-19 Assessment Solution in Record Time

Women’s College Hospital (WCH), a fully affiliated teaching hospital of the University of Toronto, is normally outpatient only. They don’t have inpatient beds and they don’t have an emergency room. But with a global pandemic occurring, nothing is normal. Recently, the hospital transformed its... Read More

Digital Transformation, IT, Health Cloud, Healthcare & Life Sciences, Leading Through Change, Providers

Apr 14, 2020 By Kevin Flanagan

Top 3 Ways Interoperability Can Help Governments and Healthcare Providers Test More Patients in the COVID-19 Outbreak

COVID-19 has overwhelmed governments and healthcare resources around the world. This crisis underscores the importance of interoperability — the ability for clinical and non-clinical health IT systems to talk to each other, exchange data, and make use of key information. I’ve spent years advocating... Read More

Digital Transformation, IT, Health Cloud, Public Sector, Leading Through Change, Customer Experience, Data Management, Healthcare & Life Sciences, Providers

Mar 18, 2020 By Derek Carless

The 3 Components of Value-Based Care in Med Tech

There’s a shift happening throughout healthcare and life sciences from fee-for-service to value-based care. Medical device and diagnostic companies are no stranger to this evolution. In addition to creating life-saving products, they’ve established themselves as partners to healthcare providers.... Read More

CEO, Customer Experience, Health Cloud, Healthcare & Life Sciences, Medical Devices and Diagnostics

Mar 16, 2020 By Rob Ferguson

Salesforce Care for Health: No Cost COVID-19 Care Response Solution

Over the past week, I’ve been speaking with many leaders and health care providers whose teams are feeling overwhelmed with inbound calls and cases dealing with the COVID-19 pandemic. My colleagues and I have been working on ways we can help. On Wednesday, March 11, Salesforce Chair and CEO Marc... Read More

Health Cloud, Healthcare & Life Sciences, Customer Service, Leading Through Change, Health Insurance Carriers, Health Plans, Medical Devices and Diagnostics, Pharmaceuticals , Providers

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How Do You Engage Patients and Members in the Wake of COVID-19?

Recover and Thrive With the Restore Elective Procedures for Medtech Solution

5 Best Practices We’ve Seen From Our Contact Tracing Deployments

Why Member Engagement Matters More Than Ever

Piedmont Healthcare Relies on Technology To Prioritize Patient Care

How a Toronto Hospital Launched a COVID-19 Assessment Solution in Record Time

Top 3 Ways Interoperability Can Help Governments and Healthcare Providers Test More Patients in the COVID-19 Outbreak

The 3 Components of Value-Based Care in Med Tech

Salesforce Care for Health: No Cost COVID-19 Care Response Solution

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First