360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 13, 2018 By Alex Murray and Sewon Min

How One Intern Helped Automate Answers with AI

Odds are, at some point, you've communicated with a chatbot or other digital customer service rep. These neural models for question answering (QA) have improved significantly in the past few years, but there's still a ways to go. Enter Futureforce intern Sewon Min, a student at Seoul National... Read More

Research, Careers, Innovation, Machine Learning, IT, Artificial Intelligence

Jul 13, 2018 By Rob Garf

Just Another (Prime) Day — What Retail Can Expect from Amazon’s 2018 ‘Day’ of Deals

What you can expect from Amazon Prime Day 2018: This manufactured holiday will bring riches not only to Amazon, but also for other brands willing and prepared to ride the wave.... Read More

Commerce, Retail Insights, Shopper Experience

Jul 13, 2018 By Tiffani Bova

How to Equip Your Partners with Tools for Success

As I mentioned in my previous blog on successful partnerships, experience is the “new product” of business. However, most companies spend more time on the experience they provide to their customers than optimizing the experience they provide to the people embedded with their customers: partners. ... Read More

Best Practices, Community Cloud, Leadership Insights, Partners, Sales Cloud, Sales

Jul 13, 2018 By Cassidy Lamb

nCino Uses Trailhead to Transform Developer Enablement

Since we launched in 2012, nCino has become a worldwide leader in cloud banking and has been on an upward trajectory of massive growth. In order to keep pace with our expanding customer base, we needed to quickly grow our team. When I started at the company in 2016, I was tasked with expanding our... Read More

IT, Learning, Best Practices

Jul 12, 2018 By Akansha Sidhwani

ZENCONNECT Achieves Smarter Sales and Service with AI

ZENCONNECT lives up to its name. The service allows customers to log in and get to work with zen-like ease. This 30-person startup supplies restaurant chains with a secure, firewalled WiFi network that powers servers' tablets, provides diners with fast Internet access, and much more – all managed... Read More

Platform, Service Cloud, Sales Cloud, Sales

Jul 12, 2018 By Keith Samuel

Autodesk Transitions to Lightning in 3 Steps

Autodesk makes software for people who make things. They are a leader in providing essential design software for 3D design, engineering, and entertainment. They are known for blazing new trails for their customers by cultivating a thorough understanding of their needs, whether they're designing a... Read More

Customer Success, IT, Customer Story

Jul 12, 2018 By Lautel Okhio

Lessons from Amazon on Customer Success: The Power of Divine Discontent

Customer experience is a powerful differentiator in today’s marketplace — so much that 57% of customers have said they would stop buying from a specific company simply because a competitor provided a better end-to-end customer experience. This stat helps explain just one of the many reasons why... Read More

Customer Experience, Thought Leadership, Customer Service, Customer Journeys, Connections

Jul 12, 2018 By Devon McGinnis

Why Your Customer Experience Is Facing a Trust Crisis

If great customer experiences require rich customer data, what happens when the data stream runs dry? Companies are pondering this in the wake of recent high-profile security breaches. Business leaders are faced with sky-high customer expectations and rock-bottom trust levels. Customer... Read More

Thought Leadership, Customer Experience, Customer Service

Jul 11, 2018 By Adam Blitzer

We're Celebrating: Salesforce Named a Leader in the Gartner SFA Magic Quadrant For 12 Years Running

For the 12th year in a row, Gartner has named Salesforce a Leader in the Magic Quadrant for Sales Force Automation. We are incredibly honored and we believe it’s all thanks to our customers. Gartner evaluates vendors on their completeness of vision and ability to execute. In this report, Gartner... Read More

Sales Cloud, IT, Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How One Intern Helped Automate Answers with AI

Just Another (Prime) Day — What Retail Can Expect from Amazon’s 2018 ‘Day’ of Deals

How to Equip Your Partners with Tools for Success

nCino Uses Trailhead to Transform Developer Enablement

ZENCONNECT Achieves Smarter Sales and Service with AI

Autodesk Transitions to Lightning in 3 Steps

Lessons from Amazon on Customer Success: The Power of Divine Discontent

Why Your Customer Experience Is Facing a Trust Crisis

We're Celebrating: Salesforce Named a Leader in the Gartner SFA Magic Quadrant For 12 Years Running

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First