360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 23, 2018 By Jeff Elder

Salesforce and Google Cloud Continue to Deliver Innovation to Customers – Including a Free G Suite Offer

Salesforce received the 2017 Google Cloud Partner Award for Innovative Solution in G Suite today at Google Cloud Next ’18, Google Cloud’s annual user conference being held this week in San Francisco. The award recognizes Salesforce’s innovation and expert implementation of Google Cloud solutions,... Read More

Marketing Cloud, Sales Cloud, Sales, Marketing

Jul 23, 2018 By Jennifer Kim

It’s Time to Reinvent the Mortgage Experience

Most people would agree that buying a house is a huge and exciting milestone. But applying for a mortgage? Not so much. The truth is, the mortgage application process is intensely demanding and time-consuming. It requires sifting through heaps of paperwork (involving actual paper) and repeating the... Read More

Financial Services, Customer Experience, Customer Service

Jul 20, 2018 By Nicole Granucci

"Trailblazers for the Future" Workshops Bring Contact Center Training to Service Leaders

This spring we launched "Trailblazers for the Future," a series of workshops designed to bring contact center training into the digital era. These programs help customer service professionals develop skills in emerging technology. So far, our first three workshops have been well received... Read More

Customer Service, Customer Experience

Jul 19, 2018 By Rajiv Patel

3 Ways Salesforce Community Builds Strong Channel Partners

Partnerships are important to any business. At Salesforce, our partners help us grow and scale as a conduit for new customer business. We value our partners – and work hard every day to provide just as much value to them as they bring to our business. That's why we launched the Salesforce Partner... Read More

Sales Cloud, Community Cloud, Partners, Sales

Jul 19, 2018 By Lautel Okhio

3 Ways to Future-Proof Your Personalization Efforts

What will customer experience look like in 2025, and what should companies be doing now to prepare? Those are two central questions in a recent discussion we had with Glen Hartman, Senior Managing Director at Accenture Interactive; Harsha Mokkarala, Chief Revenue Officer at the educational... Read More

Customer Experience, Thought Leadership, Customer Service

Jul 19, 2018 By Rob Garf

Retailers Ride the Prime Day Wave

Over the next few days, shoppers across the US will eagerly await packages as a result of Prime Day, Amazon’s manufactured shopping holiday that ran for 36 hours from 3:00 PM EST on July 16 to July 17. We follow up our predictions from last week with the following analysis.... Read More

Commerce, Retail Insights, Shopper Experience

Jul 18, 2018 By Jamie Domenici

New Report from Success Cloud: How to Master Digital Transformation

Digital transformation is one of the hottest business topics today, but it’s something that can easily create more questions than answers – both for companies already in transformation mode as well as those contemplating the transition. Where do you start? Why consider a change when your business... Read More

Customer Service, Customer Success

Jul 18, 2018 By Noah Kravitz

4 Ways Small Businesses Can Leap from Spreadsheets to CRM with Ease

Adopting a CRM can be a game changer for any small or medium-sized business (SMB). After all, many companies come to Salesforce relying only on a spreadsheet-based system, wherein everything from sales reports to customer records – and beyond – is tediously squeezed into Excel sheets that have... Read More

Small Business

Jul 18, 2018 By Jessica Thiefels

The Difference Between Paid and Organic Marketing – and Why It Matters

Most businesses lump marketing into one big bucket. But it really falls into two categories: paid and organic. While these two can and do work in tandem, it’s important to understand their differences in order to leverage their strengths to the fullest. To help you do just that, we’ve provided a... Read More

Digital Marketing, Digital Advertising, Lead Generation, Marketing

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Salesforce and Google Cloud Continue to Deliver Innovation to Customers – Including a Free G Suite Offer

It’s Time to Reinvent the Mortgage Experience

"Trailblazers for the Future" Workshops Bring Contact Center Training to Service Leaders

3 Ways Salesforce Community Builds Strong Channel Partners

3 Ways to Future-Proof Your Personalization Efforts

Retailers Ride the Prime Day Wave

New Report from Success Cloud: How to Master Digital Transformation

4 Ways Small Businesses Can Leap from Spreadsheets to CRM with Ease

The Difference Between Paid and Organic Marketing – and Why It Matters

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First