Sep 23, 2020 By Adam Blitzer

The All-Digital Customer Has Arrived — Is Your Business Ready?

What does it look like to market, sell, and engage your audience from anywhere? Our latest customer stories featuring Sonos, e.l.f. Cosmetics, and Spalding show you how to get more from digital... Read More

Digital Transformation, Commerce, Marketing, Marketing Cloud, Community Cloud, Commerce Cloud, Service Cloud, CRM, Customer Experience, Ecommerce

Jun 12, 2020 By Adam Blitzer

6 Ways the New Marketing Cloud Release Can Help You up Your Game

The latest Marketing Cloud release is now live! With each update, Salesforce Marketing Cloud builds on our promise to help marketers: unify and manage customer data personalize content and offers with artificial intelligence (AI) engage across every channel measure results The world around us... Read More

Customer Engagement, Marketing, Marketing Cloud, Seasonal Release

May 19, 2020 By Adam Blitzer

The 6th State of Marketing Report Uncovers Trends to Navigate Change

Marketers have always been at the forefront of change. A few months ago, the focus was on trying to innovate and stay ahead in a new decade where every industry, region, and customer experience is being disrupted. Technologies such as artificial intelligence (AI), along with increased customer... Read More

Customer Engagement, Leading Through Change, Marketing, Industry Report, Research

Sep 06, 2018 By Adam Blitzer

High Velocity Sales Powers Inside Sales Teams

In our day-to-day lives, there are plenty of frustrations. Traffic jams, long lines at lunch, your computer restarting in the middle of a presentation. Then there are the moments at the office, like needing multiple systems and screens to get your job done. No one can relate to this more than... Read More

Sales, Sales Cloud

Jul 11, 2018 By Adam Blitzer

We're Celebrating: Salesforce Named a Leader in the Gartner SFA Magic Quadrant For 12 Years Running

For the 12th year in a row, Gartner has named Salesforce a Leader in the Magic Quadrant for Sales Force Automation. We are incredibly honored and we believe it’s all thanks to our customers. Gartner evaluates vendors on their completeness of vision and ability to execute. In this report, Gartner... Read More

Sales Cloud, IT, Sales

Mar 01, 2018 By Adam Blitzer

Introducing the Supercharged Sales Cloud Einstein: Predictions, Insights, and Productivity

Ask any rep what their favorite part of the day is, and chances are that their answers won’t involve the words “logging” or “data.” Ask managers what they really want from their sales teams, and I bet you that they’ll ask for more visibility into what their reps are doing and for their reps to... Read More

Sales, Sales Cloud, Artificial Intelligence

Sep 19, 2017 By Adam Blitzer

Introducing the Next Generation of Sales Cloud Einstein: Forecasting

Sales organizations at larger companies have been predicting their sales forecasts for years. They have enough historical data and know enough about their close rates that they can look at their pipeline and can see with some degree of certainty where they're going to land by the end of the... Read More

Innovation, Sales, Sales Cloud, CRM, Artificial Intelligence

May 22, 2017 By Adam Blitzer

Poor Service Will Cost Companies $1.6 Trillion. How to Avoid Being a Service Statistic.

It’s no secret. Poor customer service can cost your company — big time. According to Accenture, 52% of consumers have switched brands in the past year due to poor service. So it’s not hard to see that if you don’t provide good customer service, half of your existing customers are easy pickings... Read More

Customer Service, Service Cloud

May 09, 2017 By Adam Blitzer

Salesforce is Named a Leader for the Ninth Consecutive Year in the Gartner Magic Quadrant for the CRM Customer Engagement Center.

We’re on cloud nine with Gartner’s announcement of the leaders in the CRM Customer Engagement Center. Gartner evaluated 15 service software vendors based on 15 criteria, and thanks to you, named us a leader for the ninth year in a row. What defines a leader? You decided. Characteristics of a... Read More

Service, Service Cloud, News

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Adam Blitzer

The All-Digital Customer Has Arrived — Is Your Business Ready?

6 Ways the New Marketing Cloud Release Can Help You up Your Game

The 6th State of Marketing Report Uncovers Trends to Navigate Change

High Velocity Sales Powers Inside Sales Teams

We're Celebrating: Salesforce Named a Leader in the Gartner SFA Magic Quadrant For 12 Years Running

Introducing the Supercharged Sales Cloud Einstein: Predictions, Insights, and Productivity

Introducing the Next Generation of Sales Cloud Einstein: Forecasting

Poor Service Will Cost Companies $1.6 Trillion. How to Avoid Being a Service Statistic.

Salesforce is Named a Leader for the Ninth Consecutive Year in the Gartner Magic Quadrant for the CRM Customer Engagement Center.

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

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Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Related Blog Posts

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific