In our recent “North Star Report”, almost three-quarters (74%) of executive decision makers identified digital transformation as a priority for the year ahead, with 41% reporting that it's a priority because there's a need to improve customer experience.
For more than 19 years, Salesforce has put...
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Implementing a digital transformation strategy is one of the most pressing challenges for business leaders today. Embarking on your digital transformation journey fundamentally shifts the way your organization operates, and if you tackle the transformation head-on, it can pay off immensely for...
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Dreamforce '18 is just a few short weeks away, and the entire Salesforce Service Cloud team is gearing up for an incredible week of learning, networking, and fun across four days of high-energy opportunities that connect every part of your business with today’s customers.
To get you excited...
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Shoppers across the U.S. are now eagerly awaiting packages purchased on "Prime Day," Amazon's self-made, 36-hour shopping holiday that started at 3:00 PM EST on July 16 and ran straight through the stroke of midnight on July 17. We made a few predictions and now are ready to follow-up...
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Most people would agree that buying a house is a huge and exciting milestone. But applying for a mortgage? Not so much. The truth is, the mortgage application process is intensely demanding and time-consuming. It requires sifting through heaps of paperwork (involving actual paper) and repeating the...
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This spring we launched "Trailblazers for the Future," a series of workshops designed to bring contact center training into the digital era. These programs help customer service professionals develop skills in emerging technology. So far, our first three workshops have been well received...
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What will customer experience look like in 2025, and what should companies be doing now to prepare? Those are two central questions in a recent discussion we had with Glen Hartman, Senior Managing Director at Accenture Interactive; Harsha Mokkarala, Chief Revenue Officer at the educational...
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Digital transformation is one of the hottest business topics today, but it’s something that can easily create more questions than answers – both for companies already in transformation mode as well as those contemplating the transition. Where do you start? Why consider a change when your business...
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Customer experience is a powerful differentiator in today’s marketplace — so much that 57% of customers have said they would stop buying from a specific company simply because a competitor provided a better end-to-end customer experience. This stat helps explain just one of the many reasons why...
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