360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 25, 2018 By Teddy Zmrhal

Every Great Innovator is a Designer: Six Insights from Our Conversation with Tim O'Reilly

The Salesforce Design Ohana recently invited Tim O'Reilly to be a part of the Design and Innovation Speaker Series. O'Reilly has been a leading Silicon Valley innovator for over three decades. He began his career as a technical writer in 1977, then soon after founded O'Reilly Media in 1983. A... Read More

Customer Experience, Events, Innovation, Leadership Insights, Strategy

Jun 22, 2018 By Amruta Moktali

Einstein Analytics Templates: Get Actionable Insights Easier & Faster Than Ever

When it comes to analytics, a focus on business outcomes is perhaps the only thing that matters. But unfortunately customers get bogged down by technology constraints, long project cycles, and spending countless hours doing change management on what KPIs to measure. We want to free you from... Read More

Analytics Cloud, Analytics, AppExchange, Best Practices, Customer Experience, Customer Success, Leadership, Platform, Strategy, Small Business, Artificial Intelligence

Jun 19, 2018 By Ronnie Brant

Webinar: Digital Transformation Starts with a Customer-Focused Strategy

Digital Transformation is one of hottest topics in the communications industry today. The industry used to build consumer confidence based on great coverage maps, high speeds, and the latest devices. However, times are rapidly changing and the promise of the best technology alone isn’t enough to... Read More

Sales, Retail, Customer Experience

Jun 13, 2018 By Jeff Elder

New Products Take the Stage at Salesforce Connections ‘18

Today at Connections '18 the world’s top brands are gathered to learn how they can deliver next-generation customer engagement. With new product innovations announced across marketing, commerce, and service we are enabling brands worldwide to deliver smarter, more personalized, and connected... Read More

Connections, Analytics Cloud, B2B Marketing, B2C Marketing, Customer Experience, Customer Service, Digital Marketing, Marketing, Marketing Cloud

Jun 08, 2018 By Aaron Fulkerson

AI Won't Steal Your Content Production Job, But It Will Transform It

If you work in content production, you know that the rate of change in the field has always been high. Now, however, it's accelerating even more rapidly thanks to technological innovations— especially the increased ubiquity of artificial intelligence. After years of experience with brands and the... Read More

B2C Marketing, B2B Marketing, Content Marketing, Customer Experience, Customer Journeys, Digital Marketing, Artificial Intelligence

Jun 07, 2018 By Peter Coffee

Now is the Time to Transform Your Customer Experiences

According to 4 out of 5 respondents to Gartner’s Customer Experience in Marketing Survey, customer experience — rather than price or product function — is on track to be next year’s key competitive edge. If that were a catalyst for greater effort, that would be good, but far too many companies are... Read More

Apps, B2C Marketing, B2B Marketing, Community Cloud, Customer Experience, IT, Innovation

Jun 06, 2018 By Lindsey Finch

Research Reveals How Companies Can Earn Customer Trust

New research dives into the trust crisis that businesses are facing, where 57% of customers are uncomfortable with how companies use their information. Published this week, the “State of the Connected Customer” report surveyed over 6,700 consumers and business buyers, exposing significant shifts in... Read More

Leadership Insights, Customer Experience, Connections

Jun 04, 2018 By Edwin Pahk

Where is Your Field Service Organization in 2018?

Innovations in Field Service Management (FSM) technology are changing the way companies service their customers. The Internet of Things (IoT), artificial intelligence (AI), augmented reality, predictive analytics, and machine learning are creating areas of opportunity for companies looking to drive... Read More

Customer Experience, Customer Service, Customer Success

Jun 04, 2018 By Megan Burton

All the Resources You Need to Understand Lightning

As the leader of the Salesforce Customer Experience team, I hear feedback from our customers every day, and there is one thing customers are in unanimous agreement about: they want to see a return on their Salesforce investment as quickly as possible. Did you know there are some simple ways to do... Read More

Customer Success, Customer Experience

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Every Great Innovator is a Designer: Six Insights from Our Conversation with Tim O'Reilly

Einstein Analytics Templates: Get Actionable Insights Easier & Faster Than Ever

Webinar: Digital Transformation Starts with a Customer-Focused Strategy

New Products Take the Stage at Salesforce Connections ‘18

AI Won't Steal Your Content Production Job, But It Will Transform It

Now is the Time to Transform Your Customer Experiences

Research Reveals How Companies Can Earn Customer Trust

Where is Your Field Service Organization in 2018?

All the Resources You Need to Understand Lightning

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First