Jun 07, 2018
By
Peter Coffee
According to 4 out of 5 respondents to Gartner’s Customer Experience in Marketing Survey, customer experience — rather than price or product function — is on track to be next year’s key competitive edge. If that were a catalyst for greater effort, that would be good, but far too many companies are...
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Apps,
B2C Marketing,
B2B Marketing,
Community Cloud,
Customer Experience,
IT,
Innovation