360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 13, 2020 By Cesar Castro

How to Make Employees Your Customer Community Superpower

As customer communities continue to evolve, companies are embracing the benefits they can bring beyond peer-to-peer support forums, such as product ideas and brand advocacy. When establishing a community as part of your digital customer service, it’s a given that you’ll hire staff dedicated to the... Read More

Customer Service, Community Cloud, Service Cloud, Service, Customer Experience

Digital transformation for field service

Jan 07, 2020 By Gary Brandeleer

Why Field Service Must Invest in Digital Transformation

We’re at a defining moment for field service management — invest in digital transformation or risk getting left behind. Sketching calendars on whiteboards, managing schedules on spreadsheets, and sending mobile workers into the field with clipboards and mounds of paper forms means we’re not giving... Read More

Customer Experience, Customer Service, Digital Transformation, Mobile, Service Cloud

Dec 19, 2019 By Jennifer Hersom

How Bitty & Beau’s Coffee Built an Inclusive Business

As companies seek to place customers at the center of their business, they’re also learning what it means to become a more inclusive business. Our world is diverse, but too often we limit ourselves and others with unintended bias. In 2014’s “The Inclusion Imperative,” author Stephen Frost wrote,... Read More

Customer Service, Service Cloud, Equality, Customer Experience, Business as a Platform for Change

Dec 13, 2019 By Gary Brandeleer

Mobile Workers Represent Your Brand: Here’s How to Empower Them

In the world of field service management, face-to-face service is mission-critical. In fact, it’s a leading competitive differentiator. When customers require in-person service for routine machine maintenance or to fix equipment, mobile workers bridge the divide between your company and your... Read More

Customer Service, Service Cloud, Mobile, Customer Experience

Dec 12, 2019 By Amanda West

3 Ways to Elevate Customer Experience With Field Service Management

Customers expect more, challenging companies to move from reactive customer service to elevating the entire customer experience. And with in-person service now seen as a competitive differentiator, companies who provide field service are seizing the opportunity to elevate their business and... Read More

Customer Service, Service Cloud, Artificial Intelligence, Customer Experience, Digital Transformation, Omni-channel

Dec 10, 2019 By Mark Abramowitz

4 Ways Service Organizations Can Become Human-Centric

At the Service Cloud Keynote during Dreamforce 2019, we welcomed a new age for service driven by the disparity between what customers want and the reality for most service organizations today. On one hand, according to the NewVoiceMedia, 86% of customers say a positive connection drives their... Read More

Customer Service, Customer Experience, Dreamforce, Digital Transformation, Innovation, Personalization, Service Cloud

Oct 28, 2019 By Sophia Le

What Not to Miss at Dreamforce ‘19 for Service Leaders

There’s never been a more exciting time to be part of customer service and no better place to learn, network, and get inspired about all things related to customer experience than Dreamforce ‘19. (Join in the conversation using #DF19!) With less than one month to go, the entire Salesforce Service... Read More

Customer Service, Dreamforce, Events, Service, Service Cloud

Sep 12, 2019 By Holly Ha

Deliver Impactful and Proactive Field Service With Innovation

You can’t avoid it. It’s top of mind for every business: adapt or be left behind. Not every company welcomes this new digital era with open arms. With technology continually changing, it can be intimidating for established businesses to change systems and processes they’ve spent years fine-tuning.... Read More

Customer Service, Service Cloud

Sep 11, 2019 By Gavin Austin

How Einstein Case Classification Will Change Your World

Einstein Case Classification is about to change the way you do business and experience customer service. It may sound strange that something related to service — namely, cases in Salesforce — may change your world, but it’s going to happen sooner than you think. What is Einstein case... Read More

Customer Experience, Customer Service, Artificial Intelligence, Einstein, Innovation, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How to Make Employees Your Customer Community Superpower

Why Field Service Must Invest in Digital Transformation

How Bitty & Beau’s Coffee Built an Inclusive Business

Mobile Workers Represent Your Brand: Here’s How to Empower Them

3 Ways to Elevate Customer Experience With Field Service Management

4 Ways Service Organizations Can Become Human-Centric

What Not to Miss at Dreamforce ‘19 for Service Leaders

Deliver Impactful and Proactive Field Service With Innovation

How Einstein Case Classification Will Change Your World

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First