360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 15, 2016 By Kim Honjo

Productivity in the Sky: Grab Your Dreamforce Jetpack

The countdown to Dreamforce ‘16 has begun! This year’s event will be here before you know it. We know that you’ll be busy taking care of many last-minute details before you land in San Francisco: setting up meetings with contacts, building your agenda, and even taking in the sights of the city.... Read More

Cloud, Dreamforce, Events, E-Books

Sep 15, 2016 By Heike Young

3 Salesforce Podcasts You Should Be Subscribed To

Love podcasts? You're in good company. Podcast listening grew 23% between 2015 and 2016, and 21% of Americans aged 12+ have listened to a podcast in the past month. That's the same number as use Twitter. Listening to podcasts is a smart way to learn new something when you'd otherwise be commuting... Read More

IT, Marketing, Sales

Sep 15, 2016 By Mia Dand

3 Lessons from the Kardashians on How Not to do Influencer Marketing

Unless you’ve been hiding under a rock for the past few years, you’ve seen the Federal Trade Commission take big brands and their agencies to task for not disclosing that influencers who were gushing over the brand’s products were actually paid to do so. The New York Times reported this week that... Read More

Marketing

Sep 15, 2016 By Ben Noble

Avoiding Burnout Through Games, Scoreboards and Empowerment in Your Contact Center

We all have our limits. Work takes a toll on us physically and mentally, and if pushed too far, we inevitably burnout. Even in the most positive settings, we only have so much we can give to our work week. And for many of us working in the world of contact centers, we give a lot. Luckily, companies... Read More

Customer Service, Service

Sep 15, 2016 By Joshua Newman

More Personalized Care, Out-of-the-Box: New Care Plan Templates for Health Cloud

Today marks a big milestone for the healthcare team at Salesforce. Healthcare organizations can now access care plan templates in Health Cloud, enabling them to apply predefined care protocols for patients via automated tasks and goals. What does this mean for the patient-caregiver relationship?... Read More

Cloud, News, Health Cloud

Sep 15, 2016 By Blake Miller

Microwave Your Email Marketing for Instant Gratification

Think about the products and services you can't live without at home or in the office. Chances are you value them because they make your life easier. When was the last time you used a popcorn popper instead of a microwave? Or sent a fax instead of emailing a document? Flagged down a yellow... Read More

Marketing, Email Marketing, Marketing Automation

Sep 14, 2016 By Suzanne DiBianca

(RED) Moments at Dreamforce

Amazing things happen when we open our hearts and work together to help others. Last year, Dreamforce attendees donated more than one million books to schools and libraries around the world for children in need. This year, we’re taking it even further. We’re joining forces with U2’s Bono and his... Read More

Cloud, Dreamforce, Events, Foundation

Sep 14, 2016 By Marissa Kraines

Dreamforce Pro Tips: Tips to Help You Wow Your Audience

Speaking at Dreamforce is a fantastic experience, and if you have ever attended, you know that the quality of session speakers is extremely high. Here we have some great do’s and don’ts guaranteed to help you join the ranks of high-caliber Dreamforce speakers! Do: Have a catchy, clear, and... Read More

Cloud, Dreamforce, Events

Sep 14, 2016 By Howard Brown

Game-Changing Rituals for B2B Sales Reps

Obviously, it’s important for your sales reps to have great conversations with prospects. But without a truly thoughtful post-call formula, even great calls might fail to yield new pipeline or opportunities. All too often, sales reps churn out massive waves of outbound communication without... Read More

Sales, CRM

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Productivity in the Sky: Grab Your Dreamforce Jetpack

3 Salesforce Podcasts You Should Be Subscribed To

3 Lessons from the Kardashians on How Not to do Influencer Marketing

Avoiding Burnout Through Games, Scoreboards and Empowerment in Your Contact Center

More Personalized Care, Out-of-the-Box: New Care Plan Templates for Health Cloud

Microwave Your Email Marketing for Instant Gratification

(RED) Moments at Dreamforce

Dreamforce Pro Tips: Tips to Help You Wow Your Audience

Game-Changing Rituals for B2B Sales Reps

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New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First