360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 13, 2016 By Emily Stanford

Field Technicians are Customer Ambassadors. It’s Time We Treat Them Like It

Keith Pearce is VP of Marketing for Service Cloud at Salesforce. An industry veteran who got his start close to 20 years ago at Siemens, he’s a firm believer in the transformative value of great customer service — both to companies and to their customers. Recently, we caught up with Keith to get... Read More

Customer Service, Service Cloud

Sep 13, 2016 By Joshua Klipp

Dreamforce: Equality Through Accessibility

The biggest, most exciting tech conference in the world, Dreamforce, is almost here! Between all the trailblazing keynotes, 170,000 “Customer Trailblazers”, 15 million online viewers, and 150 viewing parties around the world in 28 countries, Dreamforce is the best event on the planet. And this... Read More

Cloud, Dreamforce, Events

Sep 13, 2016 By Jake Cerf

Check out the Winter '17 Release Preview

Connect to your customers in a whole new way with new Lightning capabilities in the Winter '17 Release. Now, you can build apps Lightning fast with the Lightning Developer Experience, create 1-to-1 customer journeys quickly with Journey Builder in Lightning, and get smarter and more predictive... Read More

Cloud, Seasonal Release

Sep 13, 2016 By Kim Honjo

Reaching New Prospects Through Snapchat Marketing

Snapchat is all over the news and in pop culture as of late. Last week, it was reported that Snapchat’s ad revenue will reach 1 billion in 2017 and there are rumors that the company is building augmented reality glasses. High-profile brands such as Taco Bell and Netflix, and the Kardashians are... Read More

Marketing, Small Business, Social Media

Sep 13, 2016 By Dani Detrude

Look Out for Lightning at Dreamforce: Top 5 Ways to get #StruckByLightning!

This past year has flown by Lightning fast since we saw you at Dreamforce ‘15! Last September, You heard about the power of Salesforce Lightning. Flash forward to this October, and we want to help you to blaze your trail with Lightning during all four amazing days at Dreamforce! There are so many... Read More

Cloud, Dreamforce, Events, Lightning

Sep 13, 2016 By Heather Hansson

4 Top Skills Needed to Build Good Requirements for a Successful Marketing Project

Building requirements for any marketing project requires many hats in order to guide to a successful finish. Here are some of the top skills needed to ensure you are creating thorough requirements for your marketing stakeholders, creative, and development teams. 1. BE A COACH - Strategy and... Read More

Marketing, Digital Marketing, Best Practices

Sep 12, 2016 By Michael Peachey

22 Amazing Dreamforce Facts, 22 Days to Dreamforce

We are just 22 days away from the biggest software conference on the planet and to celebrate I have compiled my top 22 Dreamforce facts! With more than 170,000 Customer Trailblazers expected to register, Dreamforce 2016 will be the best yet! Check out these incredible stats: Last year, Dreamforce... Read More

Cloud, Dreamforce, Events

Sep 12, 2016 By Colin Nanka

How Sales Leaders Should Spend Their First 30 Days

I grew up with a close group of friends in in the cold winterland of Edmonton, Alberta, Canada in the 1980s. Playing and watching hockey was our life blood. At that time, the young Edmonton Oilers Hockey Club would make a statement by overthrowing the heavily favored New York Islanders, kicking off... Read More

Leadership, Sales

Sep 12, 2016 By Emily Stanford

The First Step in Building Customer Loyalty

When you think about the customer service experience, is your company’s goal to just make sure to answer customer’s questions and troubleshoot issues they come across? Where does building loyalty come into place? If you think that just answering questions promptly when they are raised builds... Read More

Community Cloud, Customer Service

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Field Technicians are Customer Ambassadors. It’s Time We Treat Them Like It

Dreamforce: Equality Through Accessibility

Check out the Winter '17 Release Preview

Reaching New Prospects Through Snapchat Marketing

Look Out for Lightning at Dreamforce: Top 5 Ways to get #StruckByLightning!

4 Top Skills Needed to Build Good Requirements for a Successful Marketing Project

22 Amazing Dreamforce Facts, 22 Days to Dreamforce

How Sales Leaders Should Spend Their First 30 Days

The First Step in Building Customer Loyalty

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First