360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 14, 2020 By Kevin Flanagan

Top 3 Ways Interoperability Can Help Governments and Healthcare Providers Test More Patients in the COVID-19 Outbreak

COVID-19 has overwhelmed governments and healthcare resources around the world. This crisis underscores the importance of interoperability — the ability for clinical and non-clinical health IT systems to talk to each other, exchange data, and make use of key information. I’ve spent years advocating... Read More

Digital Transformation, IT, Health Cloud, Public Sector, Leading Through Change, Customer Experience, Data Management, Healthcare & Life Sciences, Providers

Apr 07, 2020 By Sarah Franklin

A CTO’s Perspective on Navigating Through Hard Times [Podcast]

In the latest edition of the IT Visionaries podcast, Julie Cullivan, the Chief Technology and People Officer at ForeScout Technologies shares how her organization navigates the current COVID-19 crisis, putting employees first while enabling them with the right technology to do work they’re proud of... Read More

Digital Transformation, IT, Leading Through Change

Mar 27, 2020 By Mark Abramowitz

What You Can Do In One Hour to Enhance Your Self-Service

Customers are visiting FAQ pages more frequently, signing into customer portals regularly, and reaching out across all channels for help in navigating the uncertainty during the coronavirus pandemic. As your team works day in and day out to make your customers feel supported and cared for, your... Read More

Digital Transformation, Customer Service, Service Cloud, Leading Through Change, Service

Mar 25, 2020 By Adriana Bourgoin

Weathering Uncertainty: How Retailers Can Connect With Digital-Only Customers

In a crisis, the traditional ways of doing business don’t always work. And just a month into the COVID-19 pandemic, retailers are already experiencing disruptions. According to a recent survey, 47% of U.S. brands expect to see some downside revenue implications due to the novel coronavirus. And an... Read More

Leading Through Change, Customer Engagement, Commerce, Commerce Cloud, Retail, Ecommerce, Digital Transformation

Mar 24, 2020 By Leandro Perez

How to Turn an In-Person Event Into a Compelling Virtual Experience

In February, Salesforce turned its World Tour Sydney conference into a virtual event in just 10 days. Here’s what we learned, along with tips for how you can do the same for your company. Last month, due to the unprecedented situation with COVID-19, we spent 10 days pivoting Salesforce World Tour... Read More

Digital Transformation, Marketing, Customer Experience, Leadership, Strategy, Leading Through Change

Mar 20, 2020 By Polly Sumner

How to Maintain Customer Relationships While Working Remotely

My job is to ensure every customer gets the most value out of Salesforce, but my passion is establishing and building trust. As the Chief Adoption Officer, I spend more than half my time meeting with customers all around the world. It’s that face-to-face interaction that helps me help them. On any... Read More

Digital Transformation, Leading Through Change, Sales, Sales Cloud

Mar 20, 2020 By Mandy Febus

3 Tips for Digitally Transforming Your Lead-to-Cash Process

Valpak, a Salesforce customer, wrote this article. I’m an accidental admin. I didn’t set out to learn Salesforce — it just happened. I was first introduced to Salesforce 15 years ago at my first job out of college. The IT team there had installed it as a sort of set-it-and-forget-it tool. I... Read More

Digital Transformation, Sales, Sales Cloud, Quote-to-Cash, Guest Blog

Mar 17, 2020 By Alison Jarris

What Are Data Silos?

Did you know nine in 10 IT leaders point to data silos as their biggest obstacle to digital transformation. ... Read More

Digital Transformation, IT, Data Management

Mar 11, 2020 By David Lou

Design Thinking for a Better Analytics Experience

Creating a great analytics experience can be a daunting task. For many, the word “analytics” brings to mind dashboards with dense grids of charts stemming from innumerable spreadsheets — information overload. But when we think of analytics at Salesforce, we think of apps: dynamic, focused, and... Read More

Digital Transformation, CEO, Analytics, Analytics Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Top 3 Ways Interoperability Can Help Governments and Healthcare Providers Test More Patients in the COVID-19 Outbreak

A CTO’s Perspective on Navigating Through Hard Times [Podcast]

What You Can Do In One Hour to Enhance Your Self-Service

Weathering Uncertainty: How Retailers Can Connect With Digital-Only Customers

How to Turn an In-Person Event Into a Compelling Virtual Experience

How to Maintain Customer Relationships While Working Remotely

3 Tips for Digitally Transforming Your Lead-to-Cash Process

What Are Data Silos?

Design Thinking for a Better Analytics Experience

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First