360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Socially distanced customers queue outside a government building

Oct 06, 2020 By Kristen Sanders

4 Ways Technology Can Transform Government for Citizens and Workers

People expect the same functionality of Amazon, Lyft, and ZocDoc when dealing with governmental agencies and the public sector. What does this mean for the next normal in public sector customer experience? ... Read More

Digital Transformation, IT, Public Sector, Customer Experience

Jul 21, 2020 By Eva Skidmore

During Crisis the Public Sector Solves Challenges, Together

This pandemic is new territory for everyone, and, in that spirit here's a look at how public servants are rising to meet today’s challenges... Read More

Reopen Safely, IT, Public Sector

Jul 14, 2020 By Matt Goodrich

Increased Security in the Public Sector Is Supporting Rapid Technology Modernization

Matt Goodrich, a former official in the federal government, explains how increased cybersecurity makes technology modernization possible for the U.S. government with the launch of the new Government Cloud Plus product... Read More

Reopen Safely, IT, Public Sector

Jun 24, 2020 By Casey Coleman

Can Crisis Spur Governments To Transform? Change Management Best Practices

Governments have always been responsible for critical services that we count on every day, including health, safety, and economic stability functions. Here are some core principles that can help government leaders manage successfully in this situation and beyond ... Read More

Customer Engagement, Public Sector, Leading Through Change

Apr 14, 2020 By Kevin Flanagan

Top 3 Ways Interoperability Can Help Governments and Healthcare Providers Test More Patients in the COVID-19 Outbreak

COVID-19 has overwhelmed governments and healthcare resources around the world. This crisis underscores the importance of interoperability — the ability for clinical and non-clinical health IT systems to talk to each other, exchange data, and make use of key information. I’ve spent years advocating... Read More

Digital Transformation, IT, Health Cloud, Public Sector, Leading Through Change, Customer Experience, Data Management, Healthcare & Life Sciences, Providers

Nov 02, 2019 By Neeracha Taychakhoonavudh

What Not to Miss at Dreamforce ‘19 for Industries

Here at Salesforce, our Industries team has a clear goal: to deeply understand our various industry customers and deliver new products and solutions custom-built to meet the needs for those industry markets. This year at Dreamforce, we offer more than 200 sessions showcasing real-world customers,... Read More

Salesforce Ohana, Financial Services, Public Sector, Retail, Healthcare & Life Sciences, Dreamforce

Sep 25, 2019 By Kristi Lundgren

How to Empower Employees to Deliver Better Constituent Experiences With Lightning Apps

Modernizing your organization’s legacy systems and embracing a digital transformation can be a daunting process. Luckily, a new set of government apps from Salesforce makes this process easier, and we’re here to guide you on this journey. Lightning Scheduler and Action Plans, and Salesforce Surveys... Read More

Apps, Customer Experience, Digital Transformation, Public Sector, IT

Sep 22, 2017 By Kevin Paschuck

From Understanding the Digital Dilemma to Solving the Digital Dilemma

My role over the past 20 years in technology has been a customer partner, industry observer, and organizational leader. In each of these roles, I have consistently seen that there are crucial decision points that determine if an organizational initiative will be successful. Most commonly, these... Read More

IT, Dreamforce, Events, Public Sector

Jul 11, 2017 By Kevin Paschuck

Is Your Mission Pained By Legacy IT?

A closer look at the status quo approach holding back many organizations, and how to recognize if yours is one of them. My team spends quite a bit of time talking about the benefits of replacing legacy IT and how that solves the digital dilemma, as well as how to go about replacing dated systems... Read More

IT, Public Sector

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

4 Ways Technology Can Transform Government for Citizens and Workers

During Crisis the Public Sector Solves Challenges, Together

Increased Security in the Public Sector Is Supporting Rapid Technology Modernization

Can Crisis Spur Governments To Transform? Change Management Best Practices

Top 3 Ways Interoperability Can Help Governments and Healthcare Providers Test More Patients in the COVID-19 Outbreak

What Not to Miss at Dreamforce ‘19 for Industries

How to Empower Employees to Deliver Better Constituent Experiences With Lightning Apps

From Understanding the Digital Dilemma to Solving the Digital Dilemma

Is Your Mission Pained By Legacy IT?

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How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First