360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 01, 2019 By Salesforce Staff

New Year, New Business Resolutions: 10 Salesforce Leaders Share Predictions for 2019

What a year! 2018 brought us deeper advancement in AI, with features like voice, predictive actions and bots becoming more commonplace. We also saw customer experience move to the forefront of nearly everything, bringing much deeper levels of personalization into our day-to-day lives — both... Read More

Analytics, Artificial Intelligence, Commerce, Innovation, Marketing, Sales, Service

Oct 02, 2018 By Joanna Beerman

Holiday Readiness Series: Take Your Social Strategy to the Next Level

Although October is all about football season, it’s important to keep your head in the holiday game. There’s no better time than now to get your social strategy ready for the gift-buying rush. After all, we’ve seen an 87% increase in the share of orders placed through social media over the last two... Read More

Retail, Holiday Readiness, Ecommerce, Marketing, Commerce, Service, Commerce Cloud

Aug 27, 2018 By Jessica Bergmann

Holiday Readiness: 3 Tips for Finding the Perfect Pitch for Voice Search and Assist

‘Tis the season for voice-assisted shopping: This year, 50% of consumers will use voice search to research products, while 33% say they plan to use it to shop. Voice will power shopping behaviors this season like never before — and not just through smartphones. Devices like Echo, Google Home, Siri,... Read More

Retail, Commerce, Commerce Cloud, Holiday Readiness, Marketing, Service

Aug 21, 2018 By Venk Chandran

How the Salesforce Envision Team Boosted Performance of Our Own Customer Help Portal

In our recent “North Star Report”, almost three-quarters (74%) of executive decision makers identified digital transformation as a priority for the year ahead, with 41% reporting that it's a priority because there's a need to improve customer experience. For more than 19 years, Salesforce has put... Read More

Customer Success, Digital Transformation, Service, Customer Service

Aug 01, 2018 By Sarah Patterson

5 Ways to Transform Service and Deliver More Than a Smile at Dreamforce 2018

Dreamforce '18 is just a few short weeks away, and the entire Salesforce Service Cloud team is gearing up for an incredible week of learning, networking, and fun across four days of high-energy opportunities that connect every part of your business with today’s customers. To get you excited... Read More

Customer Experience, Customer Service, Digital Transformation, Dreamforce, Events, Service, Service Cloud

Apr 03, 2018 By Dan Ross

4 Trends Customer Service Teams Are Using to Kill the Competition

Today’s customers are more demanding than ever. They want: Personalized service with recommendations just for them. Mobile service, just like in all the apps they use daily. Instant service. Nobody’s willing to wait on hold anymore. Predictive service, so problems are solved before they’re even... Read More

Service, Customer Service, Service Cloud, Small Business

Oct 10, 2017 By Nick Mehta

1 Equation That Will Transform How You Manage Customer Relationships

What’s your favorite equation? Is it the Pythagorean Theorem? E=mc²? i²=-1? Euler’s Identity? Unless you’re a huge math geek, you probably don’t think about formulas as much as I do—if you think about them at all. For most, equations are like noses: it’s always right in front of your eyes, but you... Read More

Customer Success, Customer Experience, Service, Sales

Aug 17, 2017 By Sabrina Barekzai

How Service Cloud is Driving Innovation at Dreamforce

On this week’s Road to Dreamforce, we’re welcoming everyone to the Year of Service! With Service Cloud, your customers can become more successful than ever. Are you service professional? Don’t miss even more exciting updates on the podcast. Get ALL of the details and really explore the... Read More

Dreamforce, Service, Service Cloud, Events

Aug 15, 2017 By Allison Johnson

[Infographic] 4 Customer Service Expectations and How to Meet Them

Consumers don’t choose their favorite brands based solely on products anymore. Today, it’s about the total brand experience — one that includes high standards for customer service responsiveness, efficiency, and overall helpfulness. As consumers have grown accustomed to the ease, intelligence, and... Read More

Service, Service Cloud, Research

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

New Year, New Business Resolutions: 10 Salesforce Leaders Share Predictions for 2019

Holiday Readiness Series: Take Your Social Strategy to the Next Level

Holiday Readiness: 3 Tips for Finding the Perfect Pitch for Voice Search and Assist

How the Salesforce Envision Team Boosted Performance of Our Own Customer Help Portal

5 Ways to Transform Service and Deliver More Than a Smile at Dreamforce 2018

4 Trends Customer Service Teams Are Using to Kill the Competition

1 Equation That Will Transform How You Manage Customer Relationships

How Service Cloud is Driving Innovation at Dreamforce

[Infographic] 4 Customer Service Expectations and How to Meet Them

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First