Mar 29, 2018 By Allison Johnson

Meet a Trailblazer in On-Site Service

When we hear inspiring success stories, we just have to share them. Today we're launching a new blog series to highlight innovative people who are transforming the way companies view and deliver on-site service using Field Service Lightning. The first of these Trailblazers who's really earned his... Read More

Customer Service, Small Business, Customer Story

Aug 15, 2017 By Allison Johnson

[Infographic] 4 Customer Service Expectations and How to Meet Them

Consumers don’t choose their favorite brands based solely on products anymore. Today, it’s about the total brand experience — one that includes high standards for customer service responsiveness, efficiency, and overall helpfulness. As consumers have grown accustomed to the ease, intelligence, and... Read More

Service, Service Cloud, Research

May 29, 2017 By Allison Johnson

3 Field Service Trends Shaping All Industries

The Service Cloud team recently attended Field Service USA, a leading conference for customer service and field service professionals. From workshops, to sessions and an expo hall, it was a busy week of non-stop learning and networking. Inspired by the many sessions and conversations with fellow... Read More

Customer Service, Service Cloud

Nov 15, 2016 By Allison Johnson

15 Photos that Highlight the Best of the Salesforce Campground

This year, we combined our customers, products, industry experts and top partners under one roof: the Salesforce Campground. Housed in Moscone South, the Salesforce Campground,was constantly abuzz, filled with inspiring customer stories, hands-on demos from subject matter experts, and all the... Read More

Cloud, Dreamforce, Events