360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 28, 2020 By Yaron Dror

Outsourcing Is on the Rise: Here’s How to Manage Field Service Contractors

Whether it’s due to staffing shortages, widening service area coverage, increasing availability during peak seasons, or reducing labor costs, companies often outsource field service to third-party contractors. With that, of course, comes an array of challenges and unknowns. These may... Read More

Future of Work, Customer Service, Customer Success, Customer Experience, Service

Jan 23, 2020 By Yaron Dror

What Is Dispatch Management?

Dispatchers sit at the intersection of customer experience and field service management, making it one of the most demanding jobs in field service. Dispatch management combines customer and equipment needs with the appropriate field service workers to meet customer expectations. These include a... Read More

Customer Service, Customer Experience, Service, Service Cloud

Jan 21, 2020 By Gary Brandeleer

4 Ways to Drive Customer Engagement With Connected Field Service

Every customer has felt the pain of scheduling a field service appointment: you’re put on hold, slotted into next week’s schedule, and told someone will come between 8 a.m. and 6 p.m. In short, you’re subject to the inefficiencies of a reactive model in field service management. Why can’t customers... Read More

Customer Service, Customer Experience, Digital Transformation, Service, Service Cloud

Jan 13, 2020 By Cesar Castro

How to Make Employees Your Customer Community Superpower

As customer communities continue to evolve, companies are embracing the benefits they can bring beyond peer-to-peer support forums, such as product ideas and brand advocacy. When establishing a community as part of your digital customer service, it’s a given that you’ll hire staff dedicated to the... Read More

Customer Service, Community Cloud, Service Cloud, Service, Customer Experience

Nov 04, 2019 By Kelley Spillson

7 Principles of a Winning Customer Experience

You’ve probably heard that, by 2020, customer experience will be a company’s primary differentiator. With the New Year around the corner, is your organization prepared for this new era? Do you know how to deliver an exceptional experience to set yourself apart? At Salesforce, we’ve been conducting... Read More

Customer Service, Service

Oct 28, 2019 By Sophia Le

What Not to Miss at Dreamforce ‘19 for Service Leaders

There’s never been a more exciting time to be part of customer service and no better place to learn, network, and get inspired about all things related to customer experience than Dreamforce ‘19. (Join in the conversation using #DF19!) With less than one month to go, the entire Salesforce Service... Read More

Customer Service, Dreamforce, Events, Service, Service Cloud

Aug 05, 2019 By Shartia Ducksworth

3 Tips for Maximizing Modern Conversation Channels to Grow Your Small Business

Today’s consumers want more than a 1-800 number when interacting with your brand. In fact, they want brands to treat them like people. For consumers, that means getting answers when they want them, communicating on the channels they prefer, and reaching them on their terms, often 24/7. How can your... Read More

Customer Experience, Service, Small Business, Startups

Aug 02, 2019 By Cheech Moore

4 Considerations When Selecting The Best Consulting Partner for Field Service

Our mission is to ensure Field Service Lightning (FSL) customers are wildly successful in maximizing their business benefit throughout their Field Service digital transformation. Each customer has unique needs, varying business processes, and different expected outcomes. Consequently, it is... Read More

Customer Service, Customer Success, Service, Service Cloud, Mobile

Jul 22, 2019 By Ron Pereira

How Salesforce Customer 360 Enables Integrated Experiences

“How do you create integrated customer experiences?” Salesforce SVP of Product Management Patrick Stokes asked the audience this at Connections ‘19, kicking off a discussion highlighting how consumers are demanding continuous experiences with brands, regardless of the touchpoint. Those can include... Read More

Commerce, Marketing, Data Management, Cross-Channel Marketing, CRM, Service

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Outsourcing Is on the Rise: Here’s How to Manage Field Service Contractors

What Is Dispatch Management?

4 Ways to Drive Customer Engagement With Connected Field Service

How to Make Employees Your Customer Community Superpower

7 Principles of a Winning Customer Experience

What Not to Miss at Dreamforce ‘19 for Service Leaders

3 Tips for Maximizing Modern Conversation Channels to Grow Your Small Business

4 Considerations When Selecting The Best Consulting Partner for Field Service

How Salesforce Customer 360 Enables Integrated Experiences

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First