360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 18, 2016 By Ryan Aytay

Introducing New Google Apps and Salesforce Integrations to Increase Productivity of Joint Customers

At Salesforce, we’re always looking for new ways to make our customers more successful. One of the ways we do that is enabling customers to use Salesforce, the world’s #1 CRM, with Google Apps. Together with Google, we’ve delivered seamless integrations between Salesforce and Google Drive, Gmail... Read More

SalesforceIQ, Sales Cloud, Sales, Innovation, News

May 18, 2016 By Alexis Kushner de la Pena

How We Delivered an Amazing Event Experience at the World’s Largest Tech Conference

Anyone who’s ever been lost in a convention center knows that navigating a conference, a festival, or even a large forum requires a system to untangle it all. But conference apps never quite measure up. There’s always something clunky: too many events, too cumbersome an interface, nothing intuitive... Read More

App Cloud, Apps, Innovation, IT, Mobile

May 18, 2016 By Alexandria Murray

4 Fun Facts About the Salesforce Summer Interns

Summer is almost upon us, and you know what that means here at Salesforce ... no, we aren’t talking about swimsuit season ... the FutureForce interns are coming! This season, the #SalesforceOhana will welcome more than 400 interns (our largest class to date) into our hands-on 12-week program. From... Read More

Careers, Cloud

May 18, 2016 By John Boitnott

7 Tools to Help You Provide Self-Service to Your Customers

If you own a business, chances are your customers occasionally have questions. It could be something as small as a glitch in your website or something as complicated as a serious problem with your product. While they could call customer service, over time, multiple phone calls about the same issue... Read More

Customer Service, Service, Small Business

May 18, 2016 By Andrew Gothelf

4 Stories of Soaring Sales Teams with AppExchange Apps

Growing your company is a challenge, and requires a coordinated effort across the entire organization. Taking your sales team to the next level could require more resources, new processes, new technology, or all of the above. Apps from the AppExchange are one way to boost the performance of your... Read More

Apps, AppExchange, Sales

May 18, 2016 By Bobby Jania

Are the Marketing Automation Needs of B2B and B2C Marketers Different?

Whether you work in B2C, B2B, or B2B2C, marketing is marketing, right? Yes and no. While the different types of businesses can share somewhat similar marketing objectives, there are important distinctions-especially when it comes to choosing a marketing automation platform.At Salesforce, we're... Read More

Marketing, Digital Marketing, Marketing Automation

May 17, 2016 By Matt Knott

5 Tips to Create Customer-Obsessed Call Center Agents

There are 5 hallmarks of a customer obsessed call center. Collectively addressed and executed together can ignite customer obsession among your Agents and turn your call center into a revenue and retention generating powerhouse. 1. Win the “Hearts and Minds” of the Front Line Customer obsessed... Read More

Customer Service, Service Cloud

May 17, 2016 By Kim Honjo

Inside Lightning Components: The Fastest Way to Build Apps

Everything and everyone is connected. We have evolved from connected terminals, to LANs, to the Internet of Things where billions of connected things are connected to just as many people. Data is being generated at unprecedented quantities and apps are quickly becoming the go-to solution for IT... Read More

Apps, App Cloud, Cloud, Lightning, IT, Innovation

May 17, 2016 By Matthew Hutchinson

Top Digital Marketing Strategy Insights from GM OnStar, Weight Watchers and Nestle Waters

Though there are always many exciting announcements revealed at Connections, it never fails that Salesforce customers steal the show. Nothing resonates more than hearing directly from the world’s best digital marketers on how they achieve their success. Connections 2016 was no exception. The... Read More

Events, Marketing, Marketing Cloud, Leadership, Innovation

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Introducing New Google Apps and Salesforce Integrations to Increase Productivity of Joint Customers

How We Delivered an Amazing Event Experience at the World’s Largest Tech Conference

4 Fun Facts About the Salesforce Summer Interns

7 Tools to Help You Provide Self-Service to Your Customers

4 Stories of Soaring Sales Teams with AppExchange Apps

Are the Marketing Automation Needs of B2B and B2C Marketers Different?

5 Tips to Create Customer-Obsessed Call Center Agents

Inside Lightning Components: The Fastest Way to Build Apps

Top Digital Marketing Strategy Insights from GM OnStar, Weight Watchers and Nestle Waters

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First