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Matt Knott is a Service Cloud Architect with 13+ years experience specializing in implementing customer experience technologies, building centers of excellence, agent coaching and training programs, re-engineering sales and service models, and delivering ROI in measures such as CSAT and NPS. Find him on Twitter: @MatthewTKnott and LinkedIn: https://www.linkedin.com/in/knottmt
May 17, 2016 By Matt Knott
There are 5 hallmarks of a customer obsessed call center. Collectively addressed and executed together can ignite customer obsession among your Agents and turn your call center into a revenue and retention generating powerhouse. 1. Win the “Hearts and Minds” of the Front Line Customer obsessed... Read More
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