360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 17, 2016 By Heike Young

5 Ways to Get More Value from Sales Cloud

As a Sales Cloud customer, you’re already supercharging your organization’s sales. But what if you could get even more out of the world’s #1 CRM? Check out this overview of five key ways you can get more value from your existing Sales Cloud investment. And for more detail, check out our latest... Read More

Sales, Sales Cloud

May 16, 2016 By Malachy Walsh

Make CRM Your Own Personal Assistant

There’s no shortage of articles highlighting the important link between data and business decisions. And certainly, there’s lots to “ooh” and “ahh” about when you finally get a chance to look at what you can do with data today. It seems there’s no business question that can’t be answered quickly,... Read More

Small Business

May 16, 2016 By Emily Stanford

test no cloud

test no cloud... Read More

App Cloud

May 16, 2016 By Rob Garf

What Does “Customer-Centric” Really Mean?

The idea that retailers need to put the customer at the center of their activities – being “customer-centric” in industry parlance – has been around for years. But what does it really mean? And is anybody really doing it well?... Read More

Commerce, Retail Insights, Thought Leadership

May 16, 2016 By Malachy Walsh

Customer Success Starts with Great Customer Service: The True Story of a Couch and a Bed in the Age of the Customer

Late last year, my wife and I bought a couch and a bed. We’d seen them in a showroom where the items looked beautiful. It was easy to imagine the items in our home. In fact, we were excited enough to buy sheets and pillows in the store where we placed the order. We even signed up for the email... Read More

Service Cloud, Service

May 16, 2016 By Tal Golan

To Be Innovative — Be Decisive While Avoiding Analysis Paralysis and Confirmation Bias

An innovative person is one who introduces new ideas, via original and creative thinking. Product innovation is the process of bringing or using new ideas or methods for the benefit of a product's or service's feature-set. All product innovation is made possible by innovative people using the... Read More

Cloud, Innovation

May 13, 2016 By Izzy Park

3 Ways Salesforce Became a Leader in Innovation

As Salesforce grows, it must contend with building bigger, better, and stronger systems that incorporate the ability to change as new developments come along. It’s a tricky balance: be resilient but adaptable. Vala Afshar, Salesforce’s Chief Digital Evangelist, and Ross Meyercord, Salesforce’s... Read More

App Cloud, Innovation, IT, Mobile

May 13, 2016 By Emily Stanford

Databall: 3 Ways Teams (and Fans) are Transforming How They Use Sports Analytics

It’s clear that data’s a huge competitive advantage — it’s no coincidence that in the same year that the Golden State Warriors are the heavy favorite to take home the NBA Championship, they are also named the “Best Analytics Organization” by MIT Sloan Sports Analytics. Sports analytics is a... Read More

Cloud, Analytics, Featured

May 13, 2016 By Jennifer Brandenburg

Outsourcing Sales – the Why, When, What, and How

To outsource or not to outsource is a question that most sales leaders face at one point or another. As a sales leader myself, I’ve frequently outsourced part of my sales organization – and I’m not alone. Many companies outsource at least a portion of their sales activities. However, to make... Read More

Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

5 Ways to Get More Value from Sales Cloud

Make CRM Your Own Personal Assistant

test no cloud

What Does “Customer-Centric” Really Mean?

Customer Success Starts with Great Customer Service: The True Story of a Couch and a Bed in the Age of the Customer

To Be Innovative — Be Decisive While Avoiding Analysis Paralysis and Confirmation Bias

3 Ways Salesforce Became a Leader in Innovation

Databall: 3 Ways Teams (and Fans) are Transforming How They Use Sports Analytics

Outsourcing Sales – the Why, When, What, and How

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First